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New - RBR850 / RBS850 Firmware Version 7.2.6.21 Released
New Features: 09/08/2023
Supports Separate SSID IoT network.
https://kb.netgear.com/000064267/How-do-I-enable-or-disable-the-Internet-of-things-IoT-network-on-my-Orbi-WiFi-6E-System https://...
Update went smooth, no issues so far.
Since the firmware upgrade on both my two satellites and router, I've been seeing intermittent internet disconnections. When I look at the router and the connection to the WAN, I see that the DHCP lease time is changed to 49710 days which I believe means "infinite lease". The only way to solve this is to reboot the router. Trying to release and renew has no effect.
If this continues, i may need to revert.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
hcheng25 wrote:
Since the firmware upgrade on both my two satellites and router, I've been seeing intermittent internet disconnections. When I look at the router and the connection to the WAN, I see that the DHCP lease time is changed to 49710 days which I believe means "infinite lease". The only way to solve this is to reboot the router. Trying to release and renew has no effect.
If this continues, i may need to revert.
Thank you for your suggestions. My ONT is a Adtran 411 (https://help.sonic.com/hc/en-us/articles/115000419668-Adtran-411) through Sonic Fiber. We have Cat6 wired through the house from our recent re-model. The ONT is located in our garage, with ethernet to the closet in the center of our home. I have two satellites on opposite corners of the house to get coverage. We live in a SF home, so we have long 'shotgun' style narrow houses.
I have powered down the device as you have outlined prior to your message, given adequate times for power down and capacitor discharges, and unplugged the fiber / ethernet cables from the ONT and plugged them back in just to make sure. I was even on the phone with Sonic to make sure the ONT was fully up and registering on their network prior to plugging in the NG router back in.
The only thing I've tried new today is as you suggest, do a factory reset by holding the reset button. I saved off my previous settings to a backup file, reset the router and the satellites, and then re-loaded my configuration.
I did not change my LAN DHCP IP pool from 100-200 (it's currently at default 2-254). I forgot.
Like I said, i was not having any of these issues with prior firmware revisions and this only occurred once I updated to the 7.2.6.21 release.
I'll let you know if my intermittent disconnects are still occurring.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
hcheng25 wrote:
Thank you for your suggestions. My ONT is a Adtran 411 (https://help.sonic.com/hc/en-us/articles/115000419668-Adtran-411) through Sonic Fiber. We have Cat6 wired through the house from our recent re-model. The ONT is located in our garage, with ethernet to the closet in the center of our home. I have two satellites on opposite corners of the house to get coverage. We live in a SF home, so we have long 'shotgun' style narrow houses.
I have powered down the device as you have outlined prior to your message, given adequate times for power down and capacitor discharges, and unplugged the fiber / ethernet cables from the ONT and plugged them back in just to make sure. I was even on the phone with Sonic to make sure the ONT was fully up and registering on their network prior to plugging in the NG router back in.
The only thing I've tried new today is as you suggest, do a factory reset by holding the reset button. I saved off my previous settings to a backup file, reset the router and the satellites, and then re-loaded my configuration.
I did not change my LAN DHCP IP pool from 100-200 (it's currently at default 2-254). I forgot.
Like I said, i was not having any of these issues with prior firmware revisions and this only occurred once I updated to the 7.2.6.21 release.
I'll let you know if my intermittent disconnects are still occurring.
