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Forum Discussion
FURRYe38
Mar 04, 2022Guru - Experienced User
New - RBR850 / RBS850 Firmware Version v4.6.7.13 Official Release
New Features:
SPC support for clients connected to a guest network
DHCP Option 60&61 support for ISP internet & IPTV connectivity
Enhancements:
Singapore password requirement enhan...
Zweiklang
Mar 06, 2022Aspirant
Ok so I updated to .13 yet the issue still persists, at the same time in the evening, always around 6:25pm both the satellite and the router (in AP mode) light up in magenta. No chance to connect anymore, not wirelessly, not with wire.
- restarted router and satellite: same issue
- tried re-syncing: same issue.
- Switched satellites: same issue
- tried other ethernet cable: same issue
- tried different ethernet ports on both satellite and router: same issue
- factory reset the router: same issue
- keep satellite switched off after magenta: no issues!
- turn on satellite next morning: no issues! Until ~6:25pm
there's no devices conecting specifically around that time either. Also no airplanes flying over the house around that time.
I still need suggestions for solutions :(
- RafSMar 06, 2022Apprentice
Only time I had a similar issue was when I plugged my satellite into a smart plug, thinking it would be an easy way to cut power to it when I needed to. It didn't work out well since it started having issues for some reason the same day and I don't have it set up that way any longer. I do now have the router and the satellite both running of two UPS units and that seems to work great since it keeps my network going when power goes out.
- ZweiklangMar 06, 2022AspirantWeirdly enough, my satellite is also connected to a smart plug. Although I didn’t have any issues with it in the months before, I’ll gladly try and report if there’s a change. Thanks!
- FURRYe38Mar 06, 2022Guru - Experienced User
Zweiklang wrote:
Ok so I updated to .13 yet the issue still persists, at the same time in the evening, always around 6:25pm both the satellite and the router (in AP mode) light up in magenta. No chance to connect anymore, not wirelessly, not with wire.<This seem to point to either a interference problem in your envirionment or faulty HW, however if both are failing at the same time during same time frame in the evening, I would presume there is some sort of interence issue going on and wouldn't be a HW issue.
- restarted router and satellite: same issue
- tried re-syncing: same issue.
- Switched satellites: same issue
- tried other ethernet cable: same issue
- tried different ethernet ports on both satellite and router: same issue
- factory reset the router: same issue> Did you factory reset the RBS as well?
- keep satellite switched off after magenta: no issues!
- turn on satellite next morning: no issues! Until ~6:25pm
there's no devices conecting specifically around that time either. Also no airplanes flying over the house around that time.
I still need suggestions for solutions :(
What happens if you use online 1 RBS and not 2?
- ZweiklangMar 06, 2022AspirantThat’s the combo I’m running on now. Just 1 out of 2 satellites. The other one is not even registered after the factory reset.
- FURRYe38Mar 06, 2022Guru - Experienced User
And is the problem still happening with just 1?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)?
Zweiklang wrote:
That’s the combo I’m running on now. Just 1 out of 2 satellites. The other one is not even registered after the factory reset.
- ValidusMar 06, 2022Luminary
Zweiklang If your Orbi satellite ring is solid magenta, it is unable to obtain an IP address from your router or unable to your router. If it's pulsing magenta, it's still attempting to connect but just lost it's signal. If the router is doing that, the WAN port link is down, the router is unable to get the IP address from the modem or ISP, or the router is unable to connect to the Internet.
Does that always happen at the same time each day? You should double check there's no scheduled blocking going on
There was news about a father that had purchased a wifi blocker and set it up in his house to block the wifi at certain times during the night to prevent his kids from using the Internet as they were addicted to it. Get off around dinner time and again at bed time! It would just kill off the wifi signal. Problem was it's range, it also took out the neighbours and they were clueless contacting the IPS about why they are limiting their Internet for quite some time before they managed to figure that one out!
However, in your case the router is doing it as well right? Check with the ISP end and your Fritz!Box. Either could have a parental control scheduled to block Internet access if the time is always the same and on the dot when it happens. Then the Orbi lights would be just a side-effect reaction from that occuring
EDIT: Oh just read your next post about the smart plugs, yep that could do it as well!
- ZweiklangMar 06, 2022AspirantWill double check, though hard to imagine my Fritz!Box router has any blockings set up. It’s basically running the same settings when I got it. Never touched anything deeper there.