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Forum Discussion
New - RBR850 / RBS850 Firmware Version v4.6.7.13 Official Release
New Features:
SPC support for clients connected to a guest network
DHCP Option 60&61 support for ISP internet & IPTV connectivity
Enhancements:
Singapore password requirement enhan...
Anyone have issues with all devices randomly losing connection after update? Since updating, we’ll lose all internet, WiFi and hardwired to router but no issues coming in from isp or at the modem (plugging in directly with laptop).
Held off on updating until last night, full reboot after firmware update and no issues on previous version.
Held off on updating until last night, full reboot after firmware update and no issues on previous version.
Not with mine.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Circle, Traffic Meter. Turn off AX for 2.4
CTS set to 2347
ENedo wrote:
Anyone have issues with all devices randomly losing connection after update? Since updating, we’ll lose all internet, WiFi and hardwired to router but no issues coming in from isp or at the modem (plugging in directly with laptop).
Held off on updating until last night, full reboot after firmware update and no issues on previous version.- Thanks for the quick follow up.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Netgear CM700
What is the size of your home? Sq Ft?
Approximately 4,000 sq ft
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
RBS is 28’ from RBR. One floor up on opposite side of house. Blue connection prior to firmware update (still blue now) and no issue with RBS. Problem seems to be full outage as devices on both RBR and RBS lose connection.
What channels are you using? Auto? Try Auto and 48 on 5Ghz.
Running this on previous firmware and current firmware.
Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Will test this and report back after giving it a day.
Any Wifi Neighbors near by? If so, how many?
Neighbors on both sides separated by approximately 2 acres each. No apparent issues previously.
Try disabling the following and see:
Armor, Circle, Traffic Meter.
Turned off Traffic Meter after second drop for testing purposes, currently still off. Armor meter off. Will turn off Parental Controls and report after a day.
Turn off AX for 2.4 CTS set to 2347.
Will try and report back.
Thanks againTested all recommended setting changes, no luck. Still having issues with the network freezing for 15-30 seconds at a time. All devices lose connection, both wireless and wired, and can't connect to Orbi app.
Would my next best bet be a factory reset? Hoping to avoid but it sound like downgrading firmware is more of a hassle than a factory reset and isn't officially supported. Unfortunate as no issues were present until 4.6.7.13 and I held off upgrading for a while...
