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Forum Discussion
KevinLiT
Aug 22, 2022NETGEAR Moderator
New - RBR850/RBS850 Firmware Version 4.6.9.11 Released
RBR850/RBS850 Firmware Version 4.6.9.11 Released
New Features:
Adds an auto-firmware upgrade enable/disable option <Long awaited feature is FINALLY HERE!
https://kb.netgear.com/...
out2pgh
Sep 01, 2022Aspirant
Since this firmware update, 4.6.9.11, all my devices have kept dropping off the network. Having issues with Kasa plugs and my cameras. I did a factory reset and still having the same problem. I called Netgear, and they said others are having the issue and go back to Firmware 4.6.8.5. I was still waiting for second-level support to call.
- FURRYe38Sep 01, 2022Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡How many RBS do you have deployed?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
out2pgh wrote:
Since this firmware update, 4.6.9.11, all my devices have kept dropping off the network. Having issues with Kasa plugs and my cameras. I did a factory reset and still having the same problem. I called Netgear, and they said others are having the issue and go back to Firmware 4.6.8.5. I was still waiting for second-level support to call.
- out2pghSep 01, 2022Aspirant
4000 sq home, RBK853 with Cat6 Backhaul, 1(RBR850) 2(RBS850), Comcast CM1150V, Live in a neighborhood with 40 homes, everyone broadcasting. Everything was working until the Firmware upgrade. Then everything keeps dropping. I went back to 4.6.8.5 everything works again without doing a factory reset
- FURRYe38Sep 01, 2022Guru - Experienced User
Ok well for that size of home, Only the RBR and 1 RBS would be needed.
Would need to check this next time along with trying some channel changes and power level changes as well.I've not seen any odd issues like this as with v.11 loaded as others haven't as well.
Keep what's loaded if it works.
Good Luck.
- out2pghSep 01, 2022Aspirant
4000 square foot home with RBK853. Cat 6 Backhaul. Comcast CM1150V.
- WilsonFlipsSep 03, 2022Initiate
Interesting. I just bought the 853 and set it up only to discover my Kasa plugs and bulbs are having constant disconnects. Thought maybe it just wasn’t compatible with my IOT goodies. I was planning to return the Orbi this weekend, but maybe it’s just a firmware bug.
- scorn242Sep 03, 2022Apprentice
Hi all. While this gets researched by the manufacturer (potentially indicated below), might it be a good time to ensure all the IoT devices have had their own firmware checked and updated if available?
Just to cover all possibilities.
- WRSORBISep 04, 2022Luminary
Have rbk852 with Kasa hs103/Hs105 plugs. Zero problems with new firmware.
- DarkNetSep 06, 2022Apprentice
RBS853, 4100sqft, just updated to 4.6.9.11 a week or so ago. Wanted to wait and see if there were (m)any problems. I have lots of devices and appliances connected via wifi including some Kasa plugs. All good here. I mentioned the house size and number of satellites because it was stated earlier only 1 satellite was needed. We needed 2 perhaps due to the layout of the house but all seems well.