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Forum Discussion
New - RBR850/RBS850 Firmware Version 4.6.9.11 Released
RBR850/RBS850 Firmware Version 4.6.9.11 Released
New Features:
Adds an auto-firmware upgrade enable/disable option <Long awaited feature is FINALLY HERE!
https://kb.netgear.com/...
skeelo wrote:What a poorly managed update.
Netgear auto updated my RBR but did not auto update my RBSs. Now I have a satellite that is not connecting to the network and two other satellites connected but do not show an update available - they actually don't show anything other than "Please wait a moment..." in the firmware update screen.
It is unclear to me how a technology company can be this incompetent when rolling out a firmware update.
Again, this is not how auto updates work. Companies regularly delay auto-updating everyone to reduce risk. Instead they make the new firmware manually available first and then after a short time and if no issues reported, slowly rollout the update. This is the correct and industry standard way to manage firmware updates.
For most Orbi customers who do not read the forum and who do not immediately install new firmware updates, their devices will *eventually* update. They don't care if their base vs. satellite are temporarily mismatched, as long as they continue to work. They also do not want the extra risk of installing something new, so they instead wait for the company to take responsibility for the update (after the early adopters add greater confidence that it is fine).
Mikey94025 wrote:
skeelo wrote:What a poorly managed update.
Netgear auto updated my RBR but did not auto update my RBSs. Now I have a satellite that is not connecting to the network and two other satellites connected but do not show an update available - they actually don't show anything other than "Please wait a moment..." in the firmware update screen.
It is unclear to me how a technology company can be this incompetent when rolling out a firmware update.
Again, this is not how auto updates work. Companies regularly delay auto-updating everyone to reduce risk. Instead they make the new firmware manually available first and then after a short time and if no issues reported, slowly rollout the update. This is the correct and industry standard way to manage firmware updates.
For most Orbi customers who do not read the forum and who do not immediately install new firmware updates, their devices will *eventually* update. They don't care if their base vs. satellite are temporarily mismatched, as long as they continue to work. They also do not want the extra risk of installing something new, so they instead wait for the company to take responsibility for the update (after the early adopters add greater confidence that it is fine).
Uh... what? My system had issues which is why I posted to begin with.
Aside from the fact there are now 6 pages in this thread in which users highlighted firmware update issues from early adopters of this version, which would/ should delay the auto update process per your diatribe, my system was automatically updated, updated only the RBR, and in doing so had a negative impact on my RBS connectivity.
Had I not had connection issues due to the mismatched firmware loaded in with the auto update I would not have made my original post in this thread.
Every firmware update thread ever posted here that I have seen explicitly states that RBSs should be updated prior to updating the RBR and in this case, Netgear's auto update does not follow the its own best practice. As a result, I had to step in and manually update my system after however many successful firmware auto updates prior to this.
So again, this was a poorly managed update and it is unclear to me how a technology company can be this incompetent when rolling out an auto firmware update.
Edit: Step two in the install FAQ in the first post of this thread states "Updated the firmware on your Orbi satellite" before step three "Update the firmware on your Orbi router".
- Download the firmware for both your Orbi router and satellite.
- Update the firmware on your Orbi satellite.
- Update the firmware on your Orbi router.
skeelo wrote:
Every firmware update thread ever posted here that I have seen explicitly states that RBSs should be updated prior to updating the RBRThis is correct. The User Manual for my Orbi states under "Manual Update" that Netgear recommends updating the satellite(s) first. (One would have hoped that the "Help" information that scrolls up from the bottom of the web page would have included this admonition, but it doesn't.) The posts that appear on the forum are a combination of people reporting that recommendation from the user manuals and their own practices. I have yet to see anyone from Netgear engineering or support comment on this issue.
It is unclear (to me) why this would be the case, as I have successfully run my Orbi system with router and satellite on different versions. Certainly my RBS40V (voice) satellite firmware does not get updated "in sync" with the primary router firmware. (Heck, I even ran for a day with my router on Voxel's third party version and the satellite on Netgear stock version. No problem.) When a satellite reboots after updating firmware, can it no longer connect to the router that remains on the older version?
Over the years, firmware updates on the Orbi product line have had "issues". In the past six months, those of us with the older Orbi have watched in horror as customers who upgraded to more expensive models faced one disaster after another, which in the army would have been described as a "cluster-f***". There have even been posts from users who enabled "Do NOT update automatically" who have had their systems silently updated.
I think you have every right to be disappointed, frustrated, and angry.
IF your system hadn't been updated to v.11 prior then the Auto Update systme may have still updated the system, yet improperly, leaving the RBS out or not updating them first as they should be. Saw another user recently that there RBS had not updated after the AU system upated there RBR. We asked NG to not use the AU system until they can fully figure out what that system is doing. So from v.11 FW onwards, you now have the ability to not received ANY FW updates from the AU system. Be sure you select disable. Should not need to worry about the AU system though NG can notifiy you thru the Orbi app or RBRs web page IF there is something new. From now on you have control on FW updates ON your Orbi system going forward. Just be sure if you do, update the RBS first, then RBR lastly.
Enjoy.
Uh... what? My system had issues which is why I posted to begin with.
Aside from the fact there are now 6 pages in this thread in which users highlighted firmware update issues from early adopters of this version, which would/ should delay the auto update process per your diatribe, my system was automatically updated, updated only the RBR, and in doing so had a negative impact on my RBS connectivity.
Had I not had connection issues due to the mismatched firmware loaded in with the auto update I would not have made my original post in this thread.
Every firmware update thread ever posted here that I have seen explicitly states that RBSs should be updated prior to updating the RBR and in this case, Netgear's auto update does not follow the its own best practice. As a result, I had to step in and manually update my system after however many successful firmware auto updates prior to this.
So again, this was a poorly managed update and it is unclear to me how a technology company can be this incompetent when rolling out an auto firmware update.
Edit: Step two in the install FAQ in the first post of this thread states "Updated the firmware on your Orbi satellite" before step three "Update the firmware on your Orbi router".
- Download the firmware for both your Orbi router and satellite.
- Update the firmware on your Orbi satellite.
- Update the firmware on your Orbi router.
