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New - RBRE960 / RBSE960 Firmware Version 7.2.6.21 Released
Enhancements: 09/08/2023
- Improves the stability of connections between router and satellites
- Improves satellite firmware upgrade stability
Security Fixes:
- This firmware addresses security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Knowns:
- CTS/RTC web ui no longer present.
- Unforseen issues with NG and the EU region, NG had to pull v7.x FW version from being pushed to 960 series users in the EU region. Manual updating is not supported as well. Seems there maybe some wifi policy that has to be figured out between NG and the EU region. We've asked about this and for now, it's a work in progress and NG is aware of it. So if your in the EU region, v6.x version of FW is all that is currently supported for the EU region users.
Download Link:
https://www.netgear.com/support/product/RBKE962.aspx#download
NOTE: URL Links on the main download page for the RELEASE Notes are broke and not working. Release notes are included in the .zip files for review. We've made NG aware of this. The Download button links are working however.
Firmware Update Instructions:
To update your router’s firmware, follow the instructions in your router’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documenta...
NOTE: Update the RBS first, then the RBR lastly. I recommend doing a full on factory reset after the FW loads, system is back to ready and a power OFF for 1 minute then back ON has been performed. Use a wired PC and web browser for this. Load the FW on to each RBS web page using the RBS web page, not thru the RBRs web page. Then load the FW lastly on the RBRs web page. Walk thru the setup wizard. You can manually setup the system as well for those who are more experienced with this.
I HIGHLY recommend after the FW is loaded on the system and it's back to ready, power OFF all Orbi units and the ISP modem/ONT for 1 minute. Then back ON with the ISP modem/ONT first, then RBR then RBS.
A factory reset maybe needed if problems are encountered:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
The best advise we can give people is to start a new config, power on one RBS and wait for some SOLID light or most often blue or magenta. And then add the RBS WIRELESSLY via the WebUI. Power off the RBS. Then rinse and repeat with any additional RBS(s). Pair RBS one at a time even if you have more than one. For ethernet connected RBS, after things come up wirelessly, you can move to wired backhaul but don't start with wired backhaul for those RBS that are ethernet connected. Wirelessly connect and sync RBS first before ethernet connecting RBS.
NOTE: Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200
NOTE: Orbi app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too.
NOTE: The Disable Auto Update feature only prevents ANY new FW from being installed if available. This does NOT prevent the system from checking NG services to see if new FW is available. If new FW is available, this will be displayed as a notification to the user on the RBRs web page only. It will be up to the user to upgrade FW or not.
This article applies to:
Let us know how it works for you in this thread...
I manually updated 2 x RBSE960 satellites and then the RBRE960 router to 7.2.6.21 via the webpage (Safari browser on a Mac) as directed in the user manual. All appears to have worked fine although I haven't spotted any changes in function.
This went much more smoothly than my last manual update to 6.3.7.10 when I needed to do factory resets of the entire system to get it to work.
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For users having problems with there Orbi units after updating to v.31, We recommend that if you have done most troubleshooting efforts to clear the issues seen after loading v.31 and still experience problems, you'll need to downgrade back to v.21 version. RBS first then RBR lastly. It's recommended after downgrading, to perform a Factory Reset and setup from scratch to ensure there no lingering FW from v.31 on the system. Also disable the Auto Update feature on the RBRs web page soon after to avoid the system re-updating back to v.31.
We have made NG aware of the issues with v.31 and have ask them to consider pulling back FW v.31 for all Orbi AX and AXE systems.
Thank you.I rolled back to v.21 and did a complete Factory Reset and set everything up from scratch. The internet speeds wavered hardcore and my devices had issues connecting to the closest satellite.
Got spunky and tried rolling back to 6.3.7.5. There are a few weird bugs, but nothing nearly what V.21 and V.31 had. My speeds are also ROCK solid and there doesn't appear to be a memory leak. I haven't had to restart on a daily basis like v.21 or v.31.
I will live with the random disconnects and weird spikes in ping over those two versions. I have been with Orbi for a VERY long time and I must stay this is the first time I have had this much trouble. Kinda of disappointing. Especially with the number of people I have brought into the Netgear world.
I use to say my system was the most stable and always rock solid. Now I'm always questioning if its the ISP or the network. I hope this gets resolved soon.
Any idea when Netgear will re-release the hopefully fixed .31 firmware?
No idea. 🙄
Alongside a cup of coffee in the morning I check for firmware updates ever day...ORBI RBRE960 | WIFI 6E MESH SYSTEM | NETGEAR SUPPORT
*sigh*
I followed your link and the old .31 firmware is still there. Dated from April last. No bueno.
