New Features: 12/05/2022

[Asia SKU only] Supports the Japan IPv6 plus feature.
[Asia SKU only] Supports the HK PCCW IPTV feature.

Security Fixes:

Addresses security vulnerabilities.

No other information beyond this about this version of FW.

Download Link:

https://www.netgear.com/support/product/RBKE962.aspx#download

NOTE: URL Links on the main download page for the RELEASE Notes are broke and not working. Release notes are included in the .zip files for review. We've made NG aware of this. The Download button links are working however.

Firmware Update Instructions:

To update your router’s firmware, follow the instructions in your router’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.

NOTE: Update the RBS first, then the RBR lastly. I recommend doing a full on factory reset after the FW loads, system is back to ready and a power OFF for 1 minute then back ON has been performed. Use a wired PC and web browser for this. Load the FW on to each RBS web page using the RBS web page, not thru the RBRs web page. Then load the FW lastly on the RBRs web page. Walk thru the setup wizard. You can manually setup the system as well for those who are more experienced with this.

https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

A factory reset maybe needed if problems are encountered:

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

NOTE: Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200

NOTE: Orbi app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too.

NOTE: The Disable Auto Update feature only prevents ANY new FW from being installed if available. This does NOT prevent the system from checking NG services to see if new FW is available. If new FW is available, this will be displayed as a notification to the user on the RBRs web page only. It will be up to the user to upgrade FW or not.

This article applies to:

Orbi (9)
- RBKE962
- RBKE963
- RBKE963B
- RBKE964
- RBKE964B
- RBRE960
- RBRE960B
- RBSE960
- RBSE960B

Let us know how it works for you in this thread...

Forum Discussion

New - RBRE960 / RBSE960 Firmware Version v6.3.7.10 Released