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las2305's avatar
las2305
Aspirant
Aug 15, 2022

new AX4200 does not connect with previous satellites

Please help.  I had an Orbi AX4200 WiFi 6 High-Performance Router (RBR750) with two satellites that worked fine from Nov '21 to June '22.  The router crapped out and I could not purchase another rout...
FURRYe38's avatar
FURRYe38
Guru
Aug 15, 2022

What FW version is ON the RBR and do you know what FW version is on the RBS? Sounds like the FW is not the same on the RBR as whats on the RBS. They all need to be at the same version level of FW. 

 

Can you connect the RBS via ethernet and see if they show up with an IP address that you can use to access the RBS web page? 

  • las2305's avatar
    las2305
    Aspirant
    Aug 15, 2022

    Here is what I found on the RBS:

     
    Hardware VersionRBR750
     
    Firmware VersionV4.6.5.14_2.0.54
     
    GUI Language VersionV3.0.1.2_2.1.30.3
     
    Operation ModeRouter
     
    LAN Port 
     
    MAC Address6C:CD:D6:F5:80:C0
     
    IP Address192.168.1.1
     
    DHCPOn
      
    • las2305's avatar
      las2305
      Aspirant
      Aug 15, 2022

      And here's the weird thing - I don't have ANY of the satellites plugged in or turned on but my netgear login to router page shows this:

      How can I have a satellite connected when none are plugged in?

      • FURRYe38's avatar
        FURRYe38
        Guru
        Aug 15, 2022

        What FW is loaded on the RBR? 

        Please edit out all MAC adresses and prodcut serial numbers in pictures please for security reasons.