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Forum Discussion
pickwit
Sep 16, 2021Tutor
New Online Update 4.6.3.16 (RBR850/RBS850)
Just did a downgrade from 4.6.3.9 to 3.2.18.1, factory resetted and I see Netgear are pushing an update automatically to 4.6.3.16. (see attached screenshot) This firmware is not available as an o...
- Oct 28, 2021
FURRYe38 wrote:v3.2.11.2 was last version with telnet in the debug.htm UI.
jayeshm wrote:Thanks.
I will throw it up in my guest room and see how it holds up for a few days.
Just for checking, if one has to stick with a 3.xx firmware which one do you personally recommend?
Firstly thanks for all the help furry. You have been patiently helping everyone here, and while i was being sarcastic earlier, your help is much appreciated.
Using PFsense i threw up on an old nuc, i was able to block all updates and manually shift to 3.2.18xx which is the last v3 update. So far it seems to work. Taking your advice i reset them entirely, kept them off for half a day, and then plugged them back in and added them back. I think one of my satellites is a bit wonky, since it oddly loses connection once in a while, but the rest of them seem to be holding up fine.
I have been able to successfully block updates via pfsense, since whenever i check via firmware updates manually, it gives a connection error. I looked up all the names suggested here in the various threads and added all of them to a small blocklist.
N3tworkDud3
Sep 16, 2021Apprentice
Well - thanks for this thread and the one in the 7xx area. Woke up today to find wifi network issues. Web pages not reacting as they should, slowness all around. Speed tests reported about 25 Mbps with devices and Orbi reporting 54 Mbps connectivity. Hardwired connectivity was okay. WHOA that was bizarre.
Have FIOS 1 Gb. Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC. Nothing helped. Finally did a factory reset which seemed to return my connectivity to normal. Have to laugh, though - the speed test is still jacked. "Supposed" to be fixed in this update.
Wonder what the deal is with thiis update? Would also love for Netgear to advise people the update is coming. Jerks.
- FURRYe38Sep 16, 2021Guru - Experienced User
I see you have a 8 series system. One thing you can do prior to a FR is powering OFF the ISP Modem, RBR and RBS for 2-3 minutes then back ON.
If your system is back up and running, Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
N3tworkDud3 wrote:
Well - thanks for this thread and the one in the 7xx area. Woke up today to find wifi network issues. Web pages not reacting as they should, slowness all around. Speed tests reported about 25 Mbps with devices and Orbi reporting 54 Mbps connectivity. Hardwired connectivity was okay. WHOA that was bizarre.
Have FIOS 1 Gb. Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC. Nothing helped. Finally did a factory reset which seemed to return my connectivity to normal. Have to laugh, though - the speed test is still jacked. "Supposed" to be fixed in this update.
Wonder what the deal is with thiis update? Would also love for Netgear to advise people the update is coming. Jerks.
- kolellaSep 16, 2021Apprentice
After updating my RBK852 system to version V4.6.3.16_2.0.51 satellite wouldn't connect to router. Only after erasing satellite (2 times) and router I was able to sync both systems again.
I now face another problem: when the router is in "router mode" i can see 1 attached sattelite and N attached devices in the orbi web home page (right most tile) but as soon as I put the orbi in "AP mode" the attached satellite disapears from the home page (it is also invisible in firmware update page) but it is still visibile in the detailed attached devices page (the one where backhaul status quality is displayed).
I know that both pages do ajax requests and that requests to get_attached_devices result in:
{ "satellites": [ { "mac": "XXXXXX", "type": "Router", "model": "RBS850", "name": "Orbi Satellite-1", "ip": "192.168.3.45", "connectionType": "Wired", "connectionImg": "img/wiredConnection.png", "ConnectedOrbi": "Orbi Router", "backhaulStatusStyle": "TextGreen", "backhaulStatus": "Good", "category": "0", "status": 255, "sat_type": 1, "led_status": 0, "led_brightness": 0, "led_sync": 0, "voice_reg": "", "ConnectedOrbiMAC": "XXXXX" } ],
whereas requests done to basicstatus.cgi result in:
{ "internet": 0, "internet_head": "STATUS", "internet_text": "GOOD", "satellites_num": 0, "devices_num": 27 }
Is this a webinterface glitch or does this cause problems with device not routing automatically between nodes?
I've tried changing wifi parameters in the router and after a few seconds those were synced to the satellite
- FURRYe38Sep 16, 2021Guru - Experienced User
What broswser are you using?
Has a full power OFF of the RBR and RBS for 1-2 minutes been performed then back ON with the RBR then RBS? Give about 4-5 minutes for the web page to update.
What host router are you using when in AP mode?
Should see similar on yours:
https://community.netgear.com/t5/Orbi-AX/New-V4-6-3-16/m-p/2140064/highlight/true#M19926
- N3tworkDud3Sep 16, 2021Apprentice
Yes, I do have an 8 series system. When I said "Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC." it included powering off everything. I guess people are not familiar with the term "bounce" - in the server support world, it's a reboot. To be more clear, my troubleshooting steps were:
- Run speed tests from multiple devices. All were in the 20 Mb range in a network that normally provides 300-400Mb to each wireless device
- Check the link speeds as reported
- Orbi reproted 54 Mb when normally in the 500Mb to 1000+Mb range
- Mac OSX reproted 54 Mb when normally in the 500Mb to 1000+Mb range.
- stopping and restarting wifi on devices with slow links to Orbi.
- Check speed at cable modem - speeds in range - 800Mb+
- Power down both cable modem and Orbi system - RBR and RBS.
- Power up cable modem - wait for positive connectivity
- Power up RBR - wait for positive connectivity
- Power up RBS - wait for positive connectivity,
- Recheck link speeds. They all remained the same.
- Checked link speed at cable modem. Speeds in normal range - 800Mb+
- Cycle power to FIOS ONC - the box where fiber comes in, ethernet comes out.
- Recheck everything - nothign is normal.
- Throughout this process, it was difficult accessing the Orbi home page and the Orbi app failed to respond normally. Often - the web page would not populate.
- Last ditch effort - reset to factory default by pressing the button on the rear of the RBR. That was the fix in my case.
- FURRYe38Sep 16, 2021Guru - Experienced User
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
N3tworkDud3 wrote:
Yes, I do have an 8 series system. When I said "Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC." it included powering off everything. I guess people are not familiar with the term "bounce" - in the server support world, it's a reboot. To be more clear, my troubleshooting steps were:
- Run speed tests from multiple devices. All were in the 20 Mb range in a network that normally provides 300-400Mb to each wireless device
- Check the link speeds as reported
- Orbi reproted 54 Mb when normally in the 500Mb to 1000+Mb range
- Mac OSX reproted 54 Mb when normally in the 500Mb to 1000+Mb range.
- stopping and restarting wifi on devices with slow links to Orbi.
- Check speed at cable modem - speeds in range - 800Mb+
- Power down both cable modem and Orbi system - RBR and RBS.
- Power up cable modem - wait for positive connectivity
- Power up RBR - wait for positive connectivity
- Power up RBS - wait for positive connectivity,
- Recheck link speeds. They all remained the same.
- Checked link speed at cable modem. Speeds in normal range - 800Mb+
- Cycle power to FIOS ONC - the box where fiber comes in, ethernet comes out.
- Recheck everything - nothign is normal.
- Throughout this process, it was difficult accessing the Orbi home page and the Orbi app failed to respond normally. Often - the web page would not populate.
- Last ditch effort - reset to factory default by pressing the button on the rear of the RBR. That was the fix in my case.
- alchip770Sep 20, 2021Tutor
I am having the exact same issue as N3tworkDud3, especially with the Orbi reporting 54 megabits per second connectivity to each device. Before this firmware update 802.11ac and 802.11ax devices were getting normal speeds (500 megabits or higher). Has anyone been in touch with support to report this issue? This is with an AT&T Fiber 1 gigabit per second connection. If anyone from the Netgear Support team can PM be for more data to look into this issue that would be greatly appreciated. See screenshots for hardwired and Wi-Fi speeds.
- alchip770Sep 20, 2021Tutor
Another screenshot...
- N3tworkDud3Sep 20, 2021Apprentice
You are getting great reported speeds there "hardwired"! I have FIOS 1 Gbps and can't seem to get the router to report over 180 Mbps - which is funny as my devices get up to 400-500 Mbps (talking down speeds).
What got me going was resetting to factory defaults. My Satellite still goes in and out of Good/poor.
Wish there was a way for Netgear to receive reports from people no longer on support (no way I'm paying them to become aware of their own issue).In my conversations outside of this community, I'm hearing good things about Ubiquiti. Hate to dump this Orbi system I spent a ton of money on for another Mesh solution, but seems that's what Netgear wants me to do.
- alchip770Sep 20, 2021Tutor
All fixed. I actually leave the satellite off. Somehow during the latest firmware update the WMM settings were turned off on my system. Apparently, turning off WMM also basically puts the router into 802.11a and 802.11g mode, limiting all of the devices connected to 54 Mbps.