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Forum Discussion
pickwit
Sep 16, 2021Tutor
New Online Update 4.6.3.16 (RBR850/RBS850)
Just did a downgrade from 4.6.3.9 to 3.2.18.1, factory resetted and I see Netgear are pushing an update automatically to 4.6.3.16. (see attached screenshot) This firmware is not available as an o...
- Oct 28, 2021
FURRYe38 wrote:v3.2.11.2 was last version with telnet in the debug.htm UI.
jayeshm wrote:Thanks.
I will throw it up in my guest room and see how it holds up for a few days.
Just for checking, if one has to stick with a 3.xx firmware which one do you personally recommend?
Firstly thanks for all the help furry. You have been patiently helping everyone here, and while i was being sarcastic earlier, your help is much appreciated.
Using PFsense i threw up on an old nuc, i was able to block all updates and manually shift to 3.2.18xx which is the last v3 update. So far it seems to work. Taking your advice i reset them entirely, kept them off for half a day, and then plugged them back in and added them back. I think one of my satellites is a bit wonky, since it oddly loses connection once in a while, but the rest of them seem to be holding up fine.
I have been able to successfully block updates via pfsense, since whenever i check via firmware updates manually, it gives a connection error. I looked up all the names suggested here in the various threads and added all of them to a small blocklist.
N3tworkDud3
Sep 16, 2021Apprentice
Well - thanks for this thread and the one in the 7xx area. Woke up today to find wifi network issues. Web pages not reacting as they should, slowness all around. Speed tests reported about 25 Mbps with devices and Orbi reporting 54 Mbps connectivity. Hardwired connectivity was okay. WHOA that was bizarre.
Have FIOS 1 Gb. Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC. Nothing helped. Finally did a factory reset which seemed to return my connectivity to normal. Have to laugh, though - the speed test is still jacked. "Supposed" to be fixed in this update.
Wonder what the deal is with thiis update? Would also love for Netgear to advise people the update is coming. Jerks.
FURRYe38
Sep 16, 2021Guru - Experienced User
I see you have a 8 series system. One thing you can do prior to a FR is powering OFF the ISP Modem, RBR and RBS for 2-3 minutes then back ON.
If your system is back up and running, Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
N3tworkDud3 wrote:
Well - thanks for this thread and the one in the 7xx area. Woke up today to find wifi network issues. Web pages not reacting as they should, slowness all around. Speed tests reported about 25 Mbps with devices and Orbi reporting 54 Mbps connectivity. Hardwired connectivity was okay. WHOA that was bizarre.
Have FIOS 1 Gb. Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC. Nothing helped. Finally did a factory reset which seemed to return my connectivity to normal. Have to laugh, though - the speed test is still jacked. "Supposed" to be fixed in this update.
Wonder what the deal is with thiis update? Would also love for Netgear to advise people the update is coming. Jerks.
- kolellaSep 16, 2021Apprentice
After updating my RBK852 system to version V4.6.3.16_2.0.51 satellite wouldn't connect to router. Only after erasing satellite (2 times) and router I was able to sync both systems again.
I now face another problem: when the router is in "router mode" i can see 1 attached sattelite and N attached devices in the orbi web home page (right most tile) but as soon as I put the orbi in "AP mode" the attached satellite disapears from the home page (it is also invisible in firmware update page) but it is still visibile in the detailed attached devices page (the one where backhaul status quality is displayed).
I know that both pages do ajax requests and that requests to get_attached_devices result in:
{ "satellites": [ { "mac": "XXXXXX", "type": "Router", "model": "RBS850", "name": "Orbi Satellite-1", "ip": "192.168.3.45", "connectionType": "Wired", "connectionImg": "img/wiredConnection.png", "ConnectedOrbi": "Orbi Router", "backhaulStatusStyle": "TextGreen", "backhaulStatus": "Good", "category": "0", "status": 255, "sat_type": 1, "led_status": 0, "led_brightness": 0, "led_sync": 0, "voice_reg": "", "ConnectedOrbiMAC": "XXXXX" } ],
whereas requests done to basicstatus.cgi result in:
{ "internet": 0, "internet_head": "STATUS", "internet_text": "GOOD", "satellites_num": 0, "devices_num": 27 }
Is this a webinterface glitch or does this cause problems with device not routing automatically between nodes?
I've tried changing wifi parameters in the router and after a few seconds those were synced to the satellite
- FURRYe38Sep 16, 2021Guru - Experienced User
What broswser are you using?
Has a full power OFF of the RBR and RBS for 1-2 minutes been performed then back ON with the RBR then RBS? Give about 4-5 minutes for the web page to update.
What host router are you using when in AP mode?
Should see similar on yours:
https://community.netgear.com/t5/Orbi-AX/New-V4-6-3-16/m-p/2140064/highlight/true#M19926
- kolellaSep 16, 2021Apprentice
FURRYe38 wrote:What broswser are you using?
Has a full power OFF of the RBR and RBS for 1-2 minutes been performed then back ON with the RBR then RBS? Give about 4-5 minutes for the web page to update.
What host router are you using when in AP mode?
Should see similar on yours:
https://community.netgear.com/t5/Orbi-AX/New-V4-6-3-16/m-p/2140064/highlight/true#M19926
Browser: Safari on Mackbook Pro and Chrome on Pixel 5 but that doesn't mean anything because the pages reflect simply the variables they get from the ajax requests: "satellites_num": 0 from basicstatus.cgi etc.
Both satellite and router have been rebooted multiple times (keeping them off for more than x minutes) and the page even after waiting for 30 minutes is still the same.
Router when in AP mode: Vigor2865
- jgosnell56Sep 17, 2021Aspirant
I have been fighting with mine as well with similar issues. After 3 factory resets, pulling power for 15 minutes, and disabling the AX settings I now appear to have stability back. Satellite was a pian to get reconnected but finally got it.
- Seanh77Sep 17, 2021Guide
i really would hate to disable ax features, pretty much makes having a wifi 6 system moot, but glad u are up and running
- N3tworkDud3Sep 16, 2021Apprentice
Yes, I do have an 8 series system. When I said "Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC." it included powering off everything. I guess people are not familiar with the term "bounce" - in the server support world, it's a reboot. To be more clear, my troubleshooting steps were:
- Run speed tests from multiple devices. All were in the 20 Mb range in a network that normally provides 300-400Mb to each wireless device
- Check the link speeds as reported
- Orbi reproted 54 Mb when normally in the 500Mb to 1000+Mb range
- Mac OSX reproted 54 Mb when normally in the 500Mb to 1000+Mb range.
- stopping and restarting wifi on devices with slow links to Orbi.
- Check speed at cable modem - speeds in range - 800Mb+
- Power down both cable modem and Orbi system - RBR and RBS.
- Power up cable modem - wait for positive connectivity
- Power up RBR - wait for positive connectivity
- Power up RBS - wait for positive connectivity,
- Recheck link speeds. They all remained the same.
- Checked link speed at cable modem. Speeds in normal range - 800Mb+
- Cycle power to FIOS ONC - the box where fiber comes in, ethernet comes out.
- Recheck everything - nothign is normal.
- Throughout this process, it was difficult accessing the Orbi home page and the Orbi app failed to respond normally. Often - the web page would not populate.
- Last ditch effort - reset to factory default by pressing the button on the rear of the RBR. That was the fix in my case.
- FURRYe38Sep 16, 2021Guru - Experienced User
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
N3tworkDud3 wrote:
Yes, I do have an 8 series system. When I said "Did the whole troubleshooting thing - bouncing all routers and APs - even going back to bounce the ONC." it included powering off everything. I guess people are not familiar with the term "bounce" - in the server support world, it's a reboot. To be more clear, my troubleshooting steps were:
- Run speed tests from multiple devices. All were in the 20 Mb range in a network that normally provides 300-400Mb to each wireless device
- Check the link speeds as reported
- Orbi reproted 54 Mb when normally in the 500Mb to 1000+Mb range
- Mac OSX reproted 54 Mb when normally in the 500Mb to 1000+Mb range.
- stopping and restarting wifi on devices with slow links to Orbi.
- Check speed at cable modem - speeds in range - 800Mb+
- Power down both cable modem and Orbi system - RBR and RBS.
- Power up cable modem - wait for positive connectivity
- Power up RBR - wait for positive connectivity
- Power up RBS - wait for positive connectivity,
- Recheck link speeds. They all remained the same.
- Checked link speed at cable modem. Speeds in normal range - 800Mb+
- Cycle power to FIOS ONC - the box where fiber comes in, ethernet comes out.
- Recheck everything - nothign is normal.
- Throughout this process, it was difficult accessing the Orbi home page and the Orbi app failed to respond normally. Often - the web page would not populate.
- Last ditch effort - reset to factory default by pressing the button on the rear of the RBR. That was the fix in my case.