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Forum Discussion
New Orbi rbk850 - can not login or use app
I had a nightmare setting up my system and had to call support to reset it and set it up. We managed to get it all set up and working and as soon as I got off the phone the app or login to the router ...
I am trying to use the app over WiFi, my phone over WiFi, iPad over WiFi and also a laptop over WiFi and all of them do not work. The laptop does not have an Ethernet slot 😞
Dankeats wrote:
I am trying to use the app over WiFi, my phone over WiFi, iPad over WiFi and also a laptop over WiFi and all of them do not work. The laptop does not have an Ethernet slot 😞
Thanks. Does the laptop connect to the WiFi network? What does the laptop report as the network "Gateway"?
(On a Windows machine, open a command window and type ipconfig /all. Mac's must have a similar command.)
The WiFi adapter will report a lot of stuff, including IP address, subnet mask, and gateway. That is the IP address where the router web interface will be found. Usually it is 192.168.1.1, but it never hurts to check.
- The up config gives 192.168.1.1 and when I go there it says site can not be reached.
I had to do a factory reset to get it set up so it looks like I am going to have to do it each time I want to see the settings as this is the reason I could not get up as I couldn’t change internet log in by going to the router settings.
Surly that’s is not right?!
Dankeats wrote:
The up config gives 192.168.1.1 and when I go there it says site can not be reached.Which web browser is being used?
What is the specific error message?
And, no. Once the system is operating correctly, there is no reason to do a factory reset again until there is some horrible disaster. I have gone months without doing a factory reset.
- In safari it just says it can not load the page and in chrome it loads the page saying dns error and to check internet settings.
What FW version is currently loaded?
Dankeats wrote:
The up config gives 192.168.1.1 and when I go there it says site can not be reached.
I had to do a factory reset to get it set up so it looks like I am going to have to do it each time I want to see the settings as this is the reason I could not get up as I couldn’t change internet log in by going to the router settings.
Surly that’s is not right?!- I have no way of knowing as I can not log into anything to see. I literally only got the system set up this evening. Moved over from linksys. I am not sure if it even needs an update or if it will update itself as I did not get chance to see any of the settings.
