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New Orbi RBR860B disconnects at random intervals
Current config RBR860B with 1 satellite Home size: 1800sq ft indoors Space between Router and Satellite: ~45 feet up an open staircase through an open hall and through one doorway Channels: 2.4 - ...
- We’re stable! For daaaaaaays now. Woo!
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Try the RBS at 30 feet from the RBR.
Is IPv6 enabled or disabled on the RBR?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? - Spectrum DOCSIS EU2251
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended: Using CAT5, pretty sure I have a CAT6, I'll check if I have a CAT6ADoes this happen with the RBS turned OFF? I planned on testing this tonight, since I've seen it take as long as 9 hours to disconnect with the RBS connected.
Does this happen with both wireless and wired devices? The whole router looks to re-initialize according to the log so I'd presume so?, I'll attach a device and start a continuous ping as soon as I have a moment.
What channel configurations are currently set on the router? Channels: 2.4 - Auto, 5 - 40Try the RBS at 30 feet from the RBR. Will do and check-in.
Is IPv6 enabled or disabled on the RBR? Disabled
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter: All are disabledBe sure to disable any MAC Address randomizers on phones and pads while at home: No MAC address randomizers
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...
akaya wrote:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? - Spectrum DOCSIS EU2251
This would be a Hitron branded model. There a mutligig port on the back of this modem by chance?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended: Using CAT5, pretty sure I have a CAT6, I'll check if I have a CAT6ACAT5 is only rated for 100Mpbs, so you might not get good signal thru this cable. Try CAT6 at least.
Does this happen with the RBS turned OFF? I planned on testing this tonight, since I've seen it take as long as 9 hours to disconnect with the RBS connected.
Let us know how this goes.
Does this happen with both wireless and wired devices? The whole router looks to re-initialize according to the log so I'd presume so?, I'll attach a device and start a continuous ping as soon as I have a moment.So front LED turns PINK when this happens?
What channel configurations are currently set on the router? Channels: 2.4 - Auto, 5 - 40Might try channel 1 and 40 if no neighbors that are close using it.
Try the RBS at 30 feet from the RBR. Will do and check-in.
👍
Is IPv6 enabled or disabled on the RBR? Disabled
👍
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter: All are disabled👍
Be sure to disable any MAC Address randomizers on phones and pads while at home: No MAC address randomizers
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...👍
Ok, so we moved the RBS to 30 ft, attached the RBR to the modem with a cat 6 cable, signal overall seemed better on the 2nd floor and we were stable for nearly 6 hours. It looks like it disconnected in the middle of the night, ping dropped on the local laptop as well. I called Spectrum again just to make sure they didn't see drops on the modem and they didn't. The engineer did see that we had a Netgear attached though and wanted to clear it out of our modem and do a reset again, then have me re-attach again. I let them do it, then re-attached the mesh and so far no disconnects. It's been 10 hours or so. Hoping I can hit 24 hours with no disconnects.