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Forum Discussion
FormerPro
Apr 01, 2024Aspirant
New Orbi RBRE960 after loss of power
After a short power outage, I cannot logon to the router with my two Apple devices, ( iPhone 14 Pro Max and iPad Pro, both running latest OS). Prior to the power outage they connected. All other devi...
- Apr 02, 2024
On both devices, have you selected "Forget This Network".
Ensure Private IP Address is disabled.
I'd reboot the devices. Then try to reconnect.
What FW is on the RBR and RBS?
Are RBS wireless connected?
Distance in between the RBR and RBS?Home size in Sq feet please?
Turn OFF the RBS temporarily to see if the devices connect to the RBR alone?
FURRYe38
Apr 01, 2024Guru - Experienced User
Do PC or laptops connect to the RBRs web page?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Might Power OFF the ISP modem and RBR and RBS for 1 minute. Then power back ON, modem first, RBR next, RBS lastly. Give about 5-10 minutes for the system to settle back in. Then try the phones again.
- FormerProApr 02, 2024Aspirant
Thank you for your suggestion. I had already gone through the process and still couldn't "join" the network.