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New PC not recognizing 5G - only connecting at 2.4GHz on RBR50
Hi, A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Orb...
Thank you all for the excellent suggestions. Mystery solved. Someone in this thread mentioned the position of the antena inside the tower, and that seems to be the cause - thank you!
I moved the satellite (RBW30) litteraly about 5ft to a different wall plug. Now at a different angle from the tower (which sits on the floor under an open metal desk), it started connecting at 5G and high speed.
What's strange is that laptops and smart phones on top of the same desk (same room) connected well and the desktop didn't in spite of displayng full bars/signal wifi strength. I would think that moving the satellite 5 ft in this situation wouldn't matter, but I was wrong.
I guess the location under the desk (not unusual for a tower) or the metal top was interfering with the antena in quality, but not on signal strength.
Thank you all, your comments are all much appreciated!
Netgear has set up a community forum specifically for the Orbi AC product. Most of the people who watch that forum are more likely to have experience with Orbi AC and know how to work it better than those of us who follow this "Orbi AX" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi/bd-p/Orbi
Thank you.