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New PC not recognizing 5G - only connecting at 2.4GHz on RBR50
Hi, A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Orb...
Thank you all for the excellent suggestions. Mystery solved. Someone in this thread mentioned the position of the antena inside the tower, and that seems to be the cause - thank you!
I moved the satellite (RBW30) litteraly about 5ft to a different wall plug. Now at a different angle from the tower (which sits on the floor under an open metal desk), it started connecting at 5G and high speed.
What's strange is that laptops and smart phones on top of the same desk (same room) connected well and the desktop didn't in spite of displayng full bars/signal wifi strength. I would think that moving the satellite 5 ft in this situation wouldn't matter, but I was wrong.
I guess the location under the desk (not unusual for a tower) or the metal top was interfering with the antena in quality, but not on signal strength.
Thank you all, your comments are all much appreciated!
QM1 wrote:A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Orbi settings? on the PC?
You can likely increase Wireless compatibility by going to orbilogin.com / Advanced tab / Advanced on left / Wireless Settings, and set CTS/RTS Threshold to 2347 for both bands. If that doesn't work try Advanced / Setup / Wireless Setup, and uncheck AX mode for 5Ghz.
However, it's unfortunate to disable AX mode on your fancy new AX router. Since it's only the one PC that has a problem that seems to point to the PC wireless adapter. There may be settings on the PC side to try instead. Try updating with the drivers for your wireless adapter hardware. Are you running Windows or MacOS, what is the make and model of your wireless adapter? There may be some option you can change in the driver that will improve compatibility with AX mode.
The CTS/RTS Threshold is already set at 2347 for both bands. Maybe I'm exceeding the capacity of connected devices for this router? I have 3 at 2.4GHz and 7 connecting at 5G.
All drivers are up to date and per HP, all is good with the PC and it's network card. Seems like a router issue.
" I have 3 at 2.4GHz and 7 connecting at 5G." If you have 7 connecting at 5G and these are connecting and your 1 HP isn't, probably a wifi adapter issue on this PC....
- Thanks, I agree that makes sense. But HP even took the PC for repair and the problem persists, they don’t know what’s going on.
The PC is about 10 ft from the satellite, full bars/signal on wifi but connecting slowly while my smartphone next to it is connecting 5G full speed at the same location.
HO Pavilion with Realtek RTL8822CE 802.11ac PCIe Adapter
Any other thoughts? I am at a loss…
Thank you!
