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QM1's avatar
QM1
Aspirant
Aug 26, 2021
Solved

New PC not recognizing 5G - only connecting at 2.4GHz on RBR50

Hi,   A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Orb...
  • QM1's avatar
    QM1
    Sep 11, 2021

    Thank you all for the excellent suggestions. Mystery solved. Someone in this thread mentioned the position of the antena inside the tower, and that seems to be the cause - thank you!

     

    I moved the satellite (RBW30) litteraly about 5ft to a different wall plug. Now at a different angle from the tower (which sits on the floor under an open metal desk), it started connecting at 5G and high speed.

     

    What's strange is that laptops and smart phones on top of the same desk (same room) connected well and the desktop didn't in spite of displayng full bars/signal wifi strength. I would think that moving the satellite 5 ft in this situation wouldn't matter, but I was wrong.

     

    I guess the location under the desk (not unusual for a tower) or the metal top was interfering with the antena in quality, but not on signal strength.

     

    Thank you all, your comments are all much appreciated!

     

     

QM1's avatar
QM1
Aspirant
Sep 04, 2021

The CTS/RTS Threshold is already set at 2347 for both bands. Maybe I'm exceeding the capacity of connected devices for this router? I have 3 at 2.4GHz and 7 connecting at 5G.

 

All drivers are up to date and per HP, all is good with the PC and it's network card. Seems like a router issue.

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 04, 2021

" I have 3 at 2.4GHz and 7 connecting at 5G." If you have 7 connecting at 5G and these are connecting and your 1 HP isn't, probably a wifi adapter issue on this PC....