Forum Discussion

Aspirant

Aug 25, 2021

Solved

New PC not recognizing 5G - only connecting at 2.4GHz on RBR50

Hi, A new PC doesn't detect 5G and only connects at 2.4GHz. All other devices around it connect at 5G and there's nothing wrong with the PC (and it's capable of 5G). Is there a problem on the Orb...

QM1
Sep 11, 2021
Thank you all for the excellent suggestions. Mystery solved. Someone in this thread mentioned the position of the antena inside the tower, and that seems to be the cause - thank you!

I moved the satellite (RBW30) litteraly about 5ft to a different wall plug. Now at a different angle from the tower (which sits on the floor under an open metal desk), it started connecting at 5G and high speed.

What's strange is that laptops and smart phones on top of the same desk (same room) connected well and the desktop didn't in spite of displayng full bars/signal wifi strength. I would think that moving the satellite 5 ft in this situation wouldn't matter, but I was wrong.

I guess the location under the desk (not unusual for a tower) or the metal top was interfering with the antena in quality, but not on signal strength.

Thank you all, your comments are all much appreciated!

QM1

Aspirant

Sep 04, 2021

Thanks, I agree that makes sense. But HP even took the PC for repair and the problem persists, they don’t know what’s going on.

The PC is about 10 ft from the satellite, full bars/signal on wifi but connecting slowly while my smartphone next to it is connecting 5G full speed at the same location.

HO Pavilion with Realtek RTL8822CE 802.11ac PCIe Adapter
Any other thoughts? I am at a loss…
Thank you!

Mikey94025

Hero

Sep 04, 2021

QM1 wrote:
Thanks, I agree that makes sense. But HP even took the PC for repair and the problem persists, they don’t know what’s going on.

The PC is about 10 ft from the satellite, full bars/signal on wifi but connecting slowly while my smartphone next to it is connecting 5G full speed at the same location.

HO Pavilion with Realtek RTL8822CE 802.11ac PCIe Adapter

Try uninstalling/reinstalling the latest realtek driver from the HP website per https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8821CE-Adapter-not-showing-5G-networks/td-p/7476206. For example, there is a 1.0.0.163 Rev.S driver dated Feb 5, 2021 available here: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-all-in-one-pc-24-k0000i/37914257

This article claims that switching to Channel 36 might work: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8822BE-cannot-connect-to-5Ghz-wifi-band/td-p/6973602