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Forum Discussion
New RBR750 / RBS750 Firmware Version 4.6.3.16 Released
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Bug Fixes:
Fixes the issue where the s...
I also got auto updated.
After having been running flawlessly for a LONG time, we now have the main router dropping the internet connection several times per week and requires a reboot to regain it. After reboot it does reconnect, so the other end is working.
Disaster to push out such a flakey FW automatically
After having been running flawlessly for a LONG time, we now have the main router dropping the internet connection several times per week and requires a reboot to regain it. After reboot it does reconnect, so the other end is working.
Disaster to push out such a flakey FW automatically
Hi,
I'm thinking I might of been caught up in this FW update as well. I can't sync a RBS unit to my RBR for at least 2 weeks now... I fear it's bricked, the FW update took place and now I can't reconnect the RBS unit to my RBR. I've tried factory resets, power resets, reboots, resyncs but nothing seems to get the RBR to allocate an IP address to my RBS unit. The other RBS is wired and not (yet) showing any issues.
I've only had these units for 4 months, cost me £500 and I'm starting to feel like I've been mugged off here. HOw do we proceed with RMA's for these RBS units? Otherwise, might be less stress just to return these units and buy something a little more stable!
Cheers
Tom.
You'll need to contact NG support and ask for help and information regarding an RMA.
tomhutchings wrote:
Hi,
I'm thinking I might of been caught up in this FW update as well. I can't sync a RBS unit to my RBR for at least 2 weeks now... I fear it's bricked, the FW update took place and now I can't reconnect the RBS unit to my RBR. I've tried factory resets, power resets, reboots, resyncs but nothing seems to get the RBR to allocate an IP address to my RBS unit. The other RBS is wired and not (yet) showing any issues.
I've only had these units for 4 months, cost me £500 and I'm starting to feel like I've been mugged off here. HOw do we proceed with RMA's for these RBS units? Otherwise, might be less stress just to return these units and buy something a little more stable!Cheers
Tom.
Thanks FURRYe38 - will have a look into this. It would be great if a FW update coming soon would just fix this... I'm not sure why it's all up to the customer to fix and troubleshoot these issues which seem to have been brought on my the FW update. Do you much insights into the release schedule of the FW releases and timelines?
Kind regards
Tom.
Something I've heard other users mentioned they've contacted NG and was told fixes are on the way. Just no time frame.
We don't get any information on if or when new FW updates are forth coming.
The best suggestion is to contact NG support and let them know what users are experiencing. I agree, users shouldn't have to troubleshoot issues. The suggestions of downgrading is a temp fix is all until NG comes out with something. It's up to users to try this or not. Users choice. Just something to keep users going in mean time. I was told by the user who posted the work around to downgrade that his system is working fine on v3.
Also seen others with working systems on v4, RBR on v16 and RBS on v7, one version back on the RBS.
Ya, it's been a big mess. NG knows about this. All we can do here in the forums to help users to revert and troubleshoot what we can. It's all in NGs hands currently.
Tom - save yourself some trouble - take them back, get a refund, and buy a product from another company. Firmware udpates have been an issue for this company since 2017 it seems - sending them out without notification and allowing users to only manually update them. Even if you fix your current issues, nothign says you won't go through this again when you are out of support and abiliity to return. I"m SOL like many others here.
