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Forum Discussion
New RBR750 / RBS750 Firmware Version 4.6.3.16 Released
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Bug Fixes:
Fixes the issue where the s...
The issue with Orbi is firmware related. End of story.
Sending information to NG support requires opening a ticket. If you have paid for the support already then please contact NG and let them know that they should pay attention to the FORUMS used by their CUSTOMERS. There is zero free support from NG (which is despicable). I am not funding the company through their support system when they have made a mistake. Anyone who does is an idiot. Anyone who suggests that we do, is just a jerk. As the Guru's have stated, they have already reached out to NG support with these issues. If that is so, then why is NG ignoring the problem. The latest firmware release idicated that it has fixed security vulnerabilities and fixed the issue of the incorrect internal spped test results. I do not care if the speed test results are not correct. We all care about the stability of the network we are using.
Maybe it is time to address this through other channels, like Twitter, Facebook, etc. as to how poor the support is for home networking with Netgear products and that the support is expensive after 90 days from date of purchase. I will add that using customers to pay for support issues that were created by poor quality control and engineering should be illegal.
For your information, before 4.6.3.16 release, as I had no technical solution from support team, I wrote an email to the Netgear CEO to inform him about the new firmware issues many people were facing.
I also sent him links to Netgear forum were many customers were complaining since the automatic 4.6.3.7 upgrade.
The next day expert support team contacted me to to try Beta 4.6.3.16 firmware.
So Netgear is aware of the Orbi firmware problems at the higher management level.
Hopefully the new firmware solved all my stability issues even if maybe sometimes I still have some disconnection of the RBS because one day I saw the RBS resynchronizing with the RBR. Maybe it happened other times but I did not noticed it.
We are 2 working at home and evrything is stable since now, so for me the new firmware is much better than 4.6.3.7 even if I lost confidence in Orbi system and am stressed about upcoming automatic upgrades.
- Sorry if I’ve missed something similar in all the many messages but I just got this from Netgear support - and for the moment I’m stable :
If I may suggest, please try to perform a 30-30-30 reset on the affected units and then re-sync them together again.
If the problem persists, we encourage you to perform a 30-30-30 reset on your Orbi. It is highly recommended that you use a timer or make sure to count exact 30 seconds for each process.
For your reference, to do the 30-30-30 reset, please follow the steps below:
1. With the Orbi is plugged in and powered on, depress the reset button for 30 seconds. This button is usually a tiny dot recessed into the back of the Orbi. You may need a jeweler's screwdriver or a bent paperclip to access it.
2. While still holding down the button, unplug the Orbi from its power source for another 30 seconds.
3. With the reset button still held down, turn the power back on and hold for another 30 seconds.Thanks for letting us know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
Dd852 wrote:
Sorry if I’ve missed something similar in all the many messages but I just got this from Netgear support - and for the moment I’m stable :
If I may suggest, please try to perform a 30-30-30 reset on the affected units and then re-sync them together again.
If the problem persists, we encourage you to perform a 30-30-30 reset on your Orbi. It is highly recommended that you use a timer or make sure to count exact 30 seconds for each process.
For your reference, to do the 30-30-30 reset, please follow the steps below:
1. With the Orbi is plugged in and powered on, depress the reset button for 30 seconds. This button is usually a tiny dot recessed into the back of the Orbi. You may need a jeweler's screwdriver or a bent paperclip to access it.
2. While still holding down the button, unplug the Orbi from its power source for another 30 seconds.
3. With the reset button still held down, turn the power back on and hold for another 30 seconds.
