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Forum Discussion
New RBR750 dropping ethernet connection every day.
Greetings all, I bought an RBR750 AX4200 from Amazon in late January, sadly, it's been one problem after another. Every evening sometime between the hours of 8:00 pm and 3:00 am, it loses connection ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Does the Front LED on the RBR turn ON when the happens?
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Thanks for your reply. The Spectrum box is a Hitron EN2251. Yes, multiple power resets have been performed and nothing positive has resulted from it.
Does the Front LED on the RBR turn ON when the happens?
What is the CAT# version of the lan cable betweent he modem and router? CAT6 is recommended.
Yes, the front LED is magenta in color and the cable is Cat6.
That would inidicate that the RBR has lost connection to the modem or the modem is no longer giving a signal to the RBR or modem has lost service signal from the ISP line. If this happens on a daily basis, seems to be a possible ISP service line issue.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly. Have them check there logs for items seen when you noticed this happening.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlAlso review this and concider updating Orbi FW as last resort: