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Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 17, 2021

New RBR850 / RBS850 Firmware Version 4.6.3.16 Released

Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. Bug Fixes: Fixes the issue where the s...
Rads's avatar
Rads
Tutor
Nov 27, 2021

RBK852 owner here.

 

Ever since the releace of V4.6.3.16_2.0.51 j have been having constant issues.  I have tried all the solutions I can find in the community and to no avail.

 

Frequent (multiple times daily) all devices lose connection to the WiFi and wired network,  Also, the router appears to be rebooting itself randomly because all my log data is getting reset and the only data in the log reflects a restart and reassiging of IP addresses.

 

I have been a Orbi user for years and had a RBK52 kit prior to upgrading to the RBK852,  

 

This is frustrating to no end.  Particularly because even if I do an formware downgrade the system auto updates to the latest buggy firmware. I have Telnet no longer seems to be an option on the debug page (not sure which firmware version removed this) so I can't turn off the auto update function via telnet.

 

Getting very close to tossing this system and going to another manufacturer of a mesh system.

spewak's avatar
spewak
Luminary
Nov 28, 2021

I purchased my system (RBK850) and immediately had connectivity issues. Once I thoroughly read these forums and all the attendant issues with the latest firmware, I put my old RBR50 back into play and boxed up the RBK850. I was going to wait until Netgear released a newer firmware, but having seen that this issue has been ongoing for the better part of three months, I sent the unit back for a full refund.

I tried everything here short of placing a firewall in front of my network to block the firmware update. The thought hit me that I spent way too much money to be monkeying around, hence the return for a full refund while I still could.

I went out and purchased the Linksys Velop mesh system. It just works.

The good people on here who help others, Furry to be specific, I appreciate. I might be back once this sad affair has been rectified.

Cheers!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 28, 2021

    👍

  • Rads's avatar
    Rads
    Tutor
    Nov 28, 2021

    I wish I could return mine but I have had the RBK852 too long to return it.

     

    Out of curiosity, which Velop sytem did you get?  I have been looking at them as a replacement.

    • spewak's avatar
      spewak
      Luminary
      Nov 29, 2021

      Rads,

      I purchased a Linksys Atlas Pro 6. It was $450 for a three pack. Overall, works really well.

      • Rads's avatar
        Rads
        Tutor
        Nov 29, 2021

        Spewak,

        No issue with that system only being dual band vs tri band?

  • ChristineT's avatar
    ChristineT
    NETGEAR Employee Retired
    Nov 30, 2021

    Hello spewak , Rads , ChrisBoer , GoldenRetroGame , elayton28 

     

    Thank you for sharing your concerns here. Our engineering team is aware of the frustration being expressed and would love an opportunity to work with you directly to further troubleshoot the issues along with capturing debug logs. This can greatly increase our ability to isolate the issue(s) and begin working on a fix.

     

    If you're willing, please send me a private message with your contact information along with the best days/times to contact you and we'll reach out to you promptly.

     

    Best,

    Christine T.

    • KMDonlon's avatar
      KMDonlon
      Virtuoso
      Nov 30, 2021
      Why is this thread marked "SOLVED" when it obviously is not? I am sure there are others experiencing issues with this firmware that may not be posting here.
      • ChristineT's avatar
        ChristineT
        NETGEAR Employee Retired
        Nov 30, 2021

        Hello KMDonlon ,

         

        Thanks for pointing this out! I'll remove the flag promptly. If you need assistance with your Orbi system please feel free to send me your contact information along with the best time to reach you and we can continue to work toward a true resolution.

         

        Kind Regards,

        Christine T.

    • spewak's avatar
      spewak
      Luminary
      Dec 04, 2021

      ChristineT,

      Thanks for reaching out. I sent my unit back as it was too much money out of pocket for a product that I could not use reliably.

      I have had nothing BUT Netgear in my home, but no more.

      As I stated in one of my posts, as soon as Netgear gets their s**t together, then I will most likely return. Until then, I purchased and am using Linksys' Velop mesh system.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 04, 2021

        ChristineT 

        spewak wrote:

        ChristineT,

        Thanks for reaching out. I sent my unit back as it was too much money out of pocket for a product that I could not use reliably.

        I have had nothing BUT Netgear in my home, but no more.

        As I stated in one of my posts, as soon as Netgear gets their s**t together, then I will most likely return. Until then, I purchased and am using Linksys' Velop mesh system.