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Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 17, 2021

New RBR850 / RBS850 Firmware Version 4.6.3.16 Released

Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. Bug Fixes: Fixes the issue where the s...
spewak's avatar
spewak
Luminary
Nov 28, 2021

I purchased my system (RBK850) and immediately had connectivity issues. Once I thoroughly read these forums and all the attendant issues with the latest firmware, I put my old RBR50 back into play and boxed up the RBK850. I was going to wait until Netgear released a newer firmware, but having seen that this issue has been ongoing for the better part of three months, I sent the unit back for a full refund.

I tried everything here short of placing a firewall in front of my network to block the firmware update. The thought hit me that I spent way too much money to be monkeying around, hence the return for a full refund while I still could.

I went out and purchased the Linksys Velop mesh system. It just works.

The good people on here who help others, Furry to be specific, I appreciate. I might be back once this sad affair has been rectified.

Cheers!

ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Nov 30, 2021

Hello spewak , Rads , ChrisBoer , GoldenRetroGame , elayton28 

 

Thank you for sharing your concerns here. Our engineering team is aware of the frustration being expressed and would love an opportunity to work with you directly to further troubleshoot the issues along with capturing debug logs. This can greatly increase our ability to isolate the issue(s) and begin working on a fix.

 

If you're willing, please send me a private message with your contact information along with the best days/times to contact you and we'll reach out to you promptly.

 

Best,

Christine T.

  • KMDonlon's avatar
    KMDonlon
    Virtuoso
    Nov 30, 2021
    Why is this thread marked "SOLVED" when it obviously is not? I am sure there are others experiencing issues with this firmware that may not be posting here.
    • ChristineT's avatar
      ChristineT
      NETGEAR Employee Retired
      Nov 30, 2021

      Hello KMDonlon ,

       

      Thanks for pointing this out! I'll remove the flag promptly. If you need assistance with your Orbi system please feel free to send me your contact information along with the best time to reach you and we can continue to work toward a true resolution.

       

      Kind Regards,

      Christine T.

  • spewak's avatar
    spewak
    Luminary
    Dec 04, 2021

    ChristineT,

    Thanks for reaching out. I sent my unit back as it was too much money out of pocket for a product that I could not use reliably.

    I have had nothing BUT Netgear in my home, but no more.

    As I stated in one of my posts, as soon as Netgear gets their s**t together, then I will most likely return. Until then, I purchased and am using Linksys' Velop mesh system.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 04, 2021

      ChristineT 

      spewak wrote:

      ChristineT,

      Thanks for reaching out. I sent my unit back as it was too much money out of pocket for a product that I could not use reliably.

      I have had nothing BUT Netgear in my home, but no more.

      As I stated in one of my posts, as soon as Netgear gets their s**t together, then I will most likely return. Until then, I purchased and am using Linksys' Velop mesh system.

       

      • xory72's avatar
        xory72
        Star
        Dec 07, 2021

        ChristineT 

        I am new to the Orbi RBK852 with 1 RBS.   I read nothing but great reviews by professionals.  I upgraded to the Orbi to get better speeds and expand my network coverage.  Install went perfect and easy.    3 weeks went by and nothing but great speeds and solid WiFI.   Then during the wee hours of the morning ... internet was lost.  RBK-850 was Solid Magenta.  Wifi was broadcasting, internal communication was working but nohing in or out via the modum.  Modum indicated all was good there and I did have VOIP phones.    Power Cycle the RBK852 (as I did not know of this issues since I was new to Netgear) and all was restored.   This lasted about 7-10 days and it happened again.   Then 4 days later again.  I thought I had bad hardware so I retuend and exchanegd the Orbi.   Did the new install from scratch and easy peasy.  All was good for about 10 days and bam ... lost internet, RBK-852 was Solid Magenta again ... internal commication but no Internet.  I logged in to the RBK-852 via the browser to look at status, health, IP addresses etc and all looked fine except "NOT ONLINE".  Now ... I started to research online and found this.   To be honest this is extremely disapointing that NG has let this go on this long.  I was reluctant to buy anything Netgear from past experices ... but the reviews were so good I thought I would give it a shot ... an now this.  Not a very good way to win back customrs that left you in the past NG.  I work in broadcast and have many customers ask me about WiFi routers etc ... I can assure you if this does not get fixed quickly ... Netgear and or Orbi wil NOT be recommened.    This has caused me many issues of not being able to be online, many hours or trying to figure out what my issue is and scraching my head as to why my $125 wireless router was and still is more reliable (minus the speeds) then this NEW 5x the price more Orbi mesh system!!!!    Please tell me and shed some good news for the rest of the Orbi community that there is an fix around the corner so I and or we do not have to shop for another router.