NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 21, 2021
Solved

New RBR850 / RBS850 Series Firmware Version v3.2.17.12 Released

New Features and Enhancements: Supports the new device notification feature Includes some security enhancements Security Fixes: Fixes security vulnerabilities. For more information about sec...
  • McLong's avatar
    McLong
    Jan 21, 2021

    Thanks!

Cshartma's avatar
Cshartma
Guide
Mar 16, 2021
So I updated my RBR850 and 2 RBS850s. Finally after 6 months the speed test is working again after the last firmware update killed that capability. Network now seems to be strong with one exception. Once or twice a day, the 5GHZ signal on one of my Sattelites will drop to zero for about 1 minute then come back up. Not a problem unless you are on zoom. I have NetSpot installed so I can see all of the signals (2.4 and 5 ghz) each from the router and 2 Sattelites ... 6 in all graphically displayed for each 10 seconds. Out of no where the 5 GHZ channel just drops and then Comes back. I’m in a rural area without any competing other LANS nearby. Any ideas?
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 16, 2021

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

Try swapping RBS locations with each other to see if the problem follows.

 

Might try a manual FW re-load of the RBS. 


Try a factory reset and setup from scratch.

 

  • Cshartma's avatar
    Cshartma
    Guide
    Mar 17, 2021

    Thanks Furrye38. 

    I had previously performed the reboot of all three devices and the modem.

     

    Thanks for your suggestion to swap the Satellite locations. Today I swapped the RBS850s with oneanother.

    - The problem was with RBS850 #2, which I moved out of my home office to the other side of the house.

    - When I moved RBS850#1 into my home office, the 5GHZ channel no longer dropped.

    Therefore, Id conclude its not a network or electronic interference issue.

     

    Tomorrow, I will set up my Mac with Hubspot next to RBS850 #1 to see if the signal drops in its new location on the opposite side of the home. 

     

    - If the signal drops on #1 in its new location, then I'll reinstall the firmware on it, and then reboot the whole network.

     

    - If the signal still drops on #1, then I will do a factory reset on just #1.

     

    - If its still an issue on #1, would you conclude that it is likely a hardware issue with the Sattelite #1? 

     

    Interesting thought however,... the #1 RBS850 is the one that I bought along with the RBR850 as part of a paired set March a year ago. The #2 RBS850 was an additional sattelite that I bought last July. Counterintuitive that it might be a pairing issue, since the problematic one is the one that came pre-shipped with the router... hmmm. 

     

    Thanks again

    Chuck

     

     

     

     

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 17, 2021

      Sounds Like your RBS#2 may have an issue. If the system works with the RBS#1 then we can presume this works well. I would remove the RBS#1 from the mix then put the RBS#2 back in the mix and review if the problem appears again if so, re-load FW and reset it and test again. If the problem persists, contact NG support and see if the RBS can be replaced. 

       

      • Cshartma's avatar
        Cshartma
        Guide
        Mar 17, 2021

        Thanks Furrye38!  How long is the hardware warrany on the Sattelites? Do you recall?