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Solved
New RBS850 Satellite showing blue LED but not connecting to router
Hello I recently received a new RBS850 satellite from an RMA. Here are the events of me attempting to get it connected. I plugged it in and waited. After a few minutes the LED showed solid blue...
To close: I managed to get on a call with the support agent tied to the RMA. The router's firmware was incompatible with the routers so it wasn't able to connect. She was able to direct me to find the Satellite's IP address in the router's logs (Advanced - Administration - Logs) by comparing the MAC address from the label beneath the satellite.
Using the IP address I was able to connect to the satellite by just entering the IP address in my browser window while connected to the router (something that would fail before the RMA) and then follow the prompts to manually update the firmware. Once updated the router only took a minute or so before it corrected the backhaul status and was good to go.
Did you give about 5-10 minutes after factory resetting the RBR and RBS for them to auto sync to the RBR before starting the setup wizard routine. I've found that if you bring the RBS to same room or near the RBR, 12-15 feet distance and let them auto sync then run thru the setup routine, this gets them detected by the RBR and setup wizard and you can complete the setup and then configured everything for your needs, once thats complete, you can power OFF the RBS and then return them to there remote locations.
I use this method in this PDF: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575
Keep with v.21 FW as it's the most stable FW. V.31 has been reporting by many users as having problems so we can recommend that version.