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Forum Discussion

RiKShaw's avatar
RiKShaw
Guide
Nov 29, 2024
Solved

New RBS850 Satellite showing blue LED but not connecting to router

Hello I recently received a new RBS850 satellite from an RMA. Here are the events of me attempting to get it connected.   I plugged it in and waited. After a few minutes the LED showed solid blue...
  • RiKShaw's avatar
    RiKShaw
    Dec 06, 2024

    To close: I managed to get on a call with the support agent tied to the RMA. The router's firmware was incompatible with the routers so it wasn't able to connect. She was able to direct me to find the Satellite's IP address in the router's logs (Advanced -  Administration - Logs) by comparing the MAC address from the label beneath the satellite.

    Using the IP address I was able to connect to the satellite by just entering the IP address in my browser window while connected to the router (something that would fail before the RMA) and then follow the prompts to manually update the firmware. Once updated the router only took a minute or so before it corrected the backhaul status and was good to go.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 03, 2024

If you FR both RBR and RBS and then let the RBS auto sync to the RBR and got a BLUE LED, then the only thing you need to do is to walk thru the setup wizard with a wired PC and web browser and complete it. The wizard would have asked you to check for RBS and then would have found them, then you could continue to complete the wizard and then configure the system for your needs. No need to press the sync button. 

RiKShaw's avatar
RiKShaw
Guide
Dec 06, 2024

To close: I managed to get on a call with the support agent tied to the RMA. The router's firmware was incompatible with the routers so it wasn't able to connect. She was able to direct me to find the Satellite's IP address in the router's logs (Advanced -  Administration - Logs) by comparing the MAC address from the label beneath the satellite.

Using the IP address I was able to connect to the satellite by just entering the IP address in my browser window while connected to the router (something that would fail before the RMA) and then follow the prompts to manually update the firmware. Once updated the router only took a minute or so before it corrected the backhaul status and was good to go.