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slosrt8's avatar
slosrt8
Tutor
Nov 27, 2022
Solved

No Cable Connection Information

So after having an issue that was resolved. I found out that I have another issue. When I went to Cable Connection on my CBR750 it shows no information. See attached photo. I've had my ISP resend the...
  • slosrt8's avatar
    slosrt8
    Dec 16, 2022

    So to update this thread. After many more attempts at resetting the router/modem. We still had no luck it getting a factory rest completed. I ended up ordering another unit for testing and that unit worked as it was suppose to. This issue had started early in when I first purchased the modem. I contacted NG tech support, provided all the information they requested and they dropped the ball and didn't respond back to me for almost a month (When my warranty expired) and then closed my ticket, providing no resolution to the issue. A BIG THANK YOU TO FURRYe38 who helped me through the process and resolved my issue and got me a replacement modem/router from NG. So the only positive from NG is they helped FURRYe38 and sent me a replacement.  NG tech support should learn from FURRYe38 about customer service and following through, to resolve the issue.