Forum Discussion
No Cable Connection Information
So to update this thread. After many more attempts at resetting the router/modem. We still had no luck it getting a factory rest completed. I ended up ordering another unit for testing and that unit worked as it was suppose to. This issue had started early in when I first purchased the modem. I contacted NG tech support, provided all the information they requested and they dropped the ball and didn't respond back to me for almost a month (When my warranty expired) and then closed my ticket, providing no resolution to the issue. A BIG THANK YOU TO FURRYe38 who helped me through the process and resolved my issue and got me a replacement modem/router from NG. So the only positive from NG is they helped FURRYe38 and sent me a replacement. NG tech support should learn from FURRYe38 about customer service and following through, to resolve the issue.
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
slosrt8 wrote:
So after having an issue that was resolved. I found out that I have another issue. When I went to Cable Connection on my CBR750 it shows no information. See attached photo. I've had my ISP resend the provision file to see if that would fix the issue, but it has not fix the issue.
Hi. I posted a picture of the Cable Connection page in my original post. Here is the current firmware for my CBR750 and RBS750 running Windows 11
CBR750 V4.6.5.8_2.0.54
RBS750 V4.6.5.14
I have added a screenshot of the Cable Connection page again on this reply. There is nothing in the event log. I am guessing since the modem thinks it is offline it won't generate event logs as it isn't communicating with the ISP server. (I could be wrong about this)
Your cable connections page showed none of the upstream/downstream info.
Yes I know. That is the information I provided in my first post. That the cable connection page isn't displaying any information. And the title says it as well. No Cable Connection Information. This is what I get when I click on the Cable Connection inside my Orbi
What browser are you using?
Does this happen in a different browser? Try MS Edge or Firefox...
Please scroll down on that cable connections page to capture that information seen there please.
slosrt8 wrote:
Hi. I posted a picture of the Cable Connection page in my original post. Here is the current firmware for my CBR750 and RBS750 running Windows 11
CBR750 V4.6.5.8_2.0.54
RBS750 V4.6.5.14
I have added a screenshot of the Cable Connection page again on this reply. There is nothing in the event log. I am guessing since the modem thinks it is offline it won't generate event logs as it isn't communicating with the ISP server. (I could be wrong about this)
That is what I am telling you. The cable connection page isn't showing bonded upstream or bonded download channels. It is blank and showing the modem offline. However I am still able to use the internet.
