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Forum Discussion

Aspirant

Dec 15, 2022

Solved

No increase in speed after upgrading my service

I have the RBR750 and RBS750 x1. My house is 2 story 2700sqft. I have frontier fios and upgraded from 500/500 to 1gig and didn’t see any change in the numbers. Orbi app is showing 508 download and 510...

CrimpOn
Dec 16, 2022
firenut34 wrote:
Directly to the ONT? Don’t you have to have a router first?

No router needed to connect one device. Of course, nothing else in the house will have internet during this experiment. Hook it up. Measure speed. Then reconnect the router.

Guru - Experienced User

Dec 15, 2022

try testing with a hardwired in pc/laptop. The app doesn't always give accurate results

CrimpOn
Guru - Experienced User
Dec 15, 2022
plemans wrote:

try testing with a hardwired in pc/laptop. The app doesn't always give accurate results

When diagnosing speed issues, one relevant question is: "The ISP told me that they upgraded my speed. So, did they actually do it?" Connecting a computer directly to the ISP device (fiber ONT in this case) and running a speed test verifies what speed should be delivered to the customer router.
- firenut34
  Aspirant
  Dec 16, 2022
  Directly to the ONT? Don’t you have to have a router first?
  - CrimpOn
    Guru - Experienced User
    Dec 16, 2022
    firenut34 wrote:
    Directly to the ONT? Don’t you have to have a router first?
    
    No router needed to connect one device. Of course, nothing else in the house will have internet during this experiment. Hook it up. Measure speed. Then reconnect the router.