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Jennifer99839's avatar
Aug 22, 2020
Solved

No Internet After Reboot RBK852/RBR850

My internet was working fine, then I rebooted the router via the Orbi app, and lost connection to the internet (The router dashboard reported "Not Connected" to internet).  I connect to CenturyLin...
  • Jennifer99839's avatar
    Jennifer99839
    Aug 22, 2020

    FURRYe38 wrote:

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    When you factory reset the RBR and setup from scratch, did you power OFF the ONT for 30 seconds then back ON as well? 

     

     



    Thank you for the response. I realized I hadn't double-checked the VLAN settings and sure enough there was no VLAN setting, so I added that back and it started working. 

     

    Thank you