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Forum Discussion
David___
May 11, 2021Guide
No Internet via Orbi WiFi
Hello, I am using an Netgear Orbi model RBR850 with Firmware V3.2.18.1 and App Version 2.9.6.0. It is wired to a Vodafone Arris TG3442DE cable modem with 1000 Mbit and I am based in Germany. Arris h...
- May 24, 2021
Is the Orbi in AP mode?
Is ALL wifi radios on the ISP modem fully turned OFF?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is Armor or Traffic Meter enabled?
David___
May 24, 2021Guide
I am still losing the WIFI every 20-30 hours. Works again after a reboot of the Orbi or the Rooter. Any other ideas?
FURRYe38
May 24, 2021Guru - Experienced User
Is the Orbi in AP mode?
Is ALL wifi radios on the ISP modem fully turned OFF?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is Armor or Traffic Meter enabled?
- David___Jun 18, 2021Guide
I had to do a complete reset and now it seems to be working.
I have a new location for the Satellite and have the 5Ghz on channel 48, which non of the neighbors have.
Thanks for your help.
- FURRYe38Jun 18, 2021Guru - Experienced User
Glad you got it working.
Be sure to save off a back up configuration to file for safe keeping. Saves tine if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemEnjoy.