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Forum Discussion
No longer able to connect to router via IP address in browser or Orbi app
Connecting via IP returns This site can’t be reached 10.0.0.1 refused to connect. The app shows "We can't find your Orbi". - I've tested on multiple devices (Windows, Mac, and iOS) - Verif...
Hi brandobot,
I understand that you are having issues connecting to the Orbi admin page as well as the Orbi app. Which Orbi device and firmware do you have installed on your network?
Best,
Kevin
Community Team
I have the RBR850 and RBS850. Unsure of firmware, but I check once a month manually and check for update, so it should be relatively up to date.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Factory reset the RBR and setup from scratch using a wired PC and web browser at HTTP 192.168.1.1. Don't use Orbi app.
- I have ATT’s bgw210 modem.
I get that factory resets help, but for the record, this is the 3rd time in the last year or so that I’ve had to reset my modem for random issues.
Does Netgear have any clue what causes these random issues and requires resetting of my router?
