NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
No WiFi is seen on a laptop - Orbi AX4200 RBK753-100NAS -
Actually, this is Orbi WiFi 6, AX4200 Mesh, RBK753-100NAS (in email from Netgear, it is named differently - RBR750) with 2 satelltes. But the Netgear engine does not have this model name. I just boug...
What Firmware version is currently loaded?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling AX mode as last resort...
Thank you for responding! The router has firmware (I read it through the app): V3.2.15.25_1.3.15, it was updated during the router installation several days ago. The distance bewteen the router and the satellite (closest to laptop) is indeed about 30 feet or less (there are house walls between them). For two other tips (pasted below), I was unable to find these settings in my computer. I believe, I have Windows 10, then came to settings/WiFi, but there were not "Advanced Settings/Wireless Settings", but different otions (WiFi Sense, Hotspot2 networks, Paid WiFi services). Though, it is corporate (government) laptop, and I cannot exclude it has some difference in organization of settings. We also are limited in changing them, so in many cases I have contact our tech support for such. Should I ask them about it now? Also, in the 123-page Manual for the router I took from Netgear site, such situation is not described, but just mentioned briefly.
"Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling AX mode as last resort..."
Let us know if changing the CTS values or disabling AX mode helps any.
ZmeyGorunuch wrote:Thank you for responding! The router has firmware (I read it through the app): V3.2.15.25_1.3.15, it was updated during the router installation several days ago. The distance bewteen the router and the satellite (closest to laptop) is indeed about 30 feet or less (there are house walls between them). For two other tips (pasted below), I was unable to find these settings in my computer. I believe, I have Windows 10, then came to settings/WiFi, but there were not "Advanced Settings/Wireless Settings", but different otions (WiFi Sense, Hotspot2 networks, Paid WiFi services). Though, it is corporate (government) laptop, and I cannot exclude it has some difference in organization of settings. We also are limited in changing them, so in many cases I have contact our tech support for such. Should I ask them about it now? Also, in the 123-page Manual for the router I took from Netgear site, such situation is not described, but just mentioned briefly.
"Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling AX mode as last resort..."