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Forum Discussion
melissahartman
Aug 31, 2023Aspirant
Obi, tmobile and att booster help
HELLO EVERYONE: Need some help.. i hope i can express everything and it will make sense.. i have an orbi nbk752 and 2x nbk750 sat's, also tmobile 5g gateway sagesmcom and att cell booster.. i...
FURRYe38
Aug 31, 2023Guru - Experienced User
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
Try option #2 first...
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I also have a ATT Cell Booster as well, the new generation one. No issues, however I don't use same ISP gateway.
melissahartman
Aug 31, 2023Aspirant
now my tmobile gateway I have hidden and everything goes through the orbi router now does that help eliminate the double nat and if not then should i put into ap mode the orbi?
- FURRYe38Aug 31, 2023Guru - Experienced User
So the gateway is in modem only mode or bridge mode?