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Odd Internet Issues - Orbi Mesh WiFi 6 System
Hi, I've been successfully using a Orbi Mesh WiFi 6 System - AX4200 - 3 pack (RBK753) for about a year, but for several weeks now, I am experiencing annoying problems with one of the satellites. ...
Try the wireless adapter. You can always add a ethernet adapter as well. Most on board or built in adapters I find work ok but add-ons can be more stable.
Hi there!
House is about 4000 square feet. Unfortunately, the Verizon services enter the house in a far basement corner, which is why I purchased the Orbi mesh system to begin with.
| Hardware Version | RBR750 |
| Firmware Version | V4.6.8.2_2.1.9 |
| GUI Language Version | V3.0.1.5_2.1.30.3 |
| Operation Mode | AP |
The Orbi router is in the basement corner near the Verizon router, the first satellite is on the first level sort of in the middle of the house, and the second satellite is on the second level at the other end of the house.
So, going top down, satellite - far left, satellite - middle, router - far right.
2.4 GHz channels are on auto. 5 GHz are 36 + 40 + 44 + 48(P).
I used WiFi analyzer when setting up, there were no overlaps with neighbors, and I just re-verified this a few days ago.
As I said, anywhere using WiFi in the house I'm getting 200-300 Mbps down and no interruptions. I only have weird connectivity issues on the desktop that is directly connected to the satellite on the second level via Ethernet. I'm constantly getting "you are not connected to the Internet" error, weird latency, web addresses not resolving, patches and automatic updates failing, emails won't send, dynamic web content won't load, etc.
No issue on any WiFi device.
Thanks again,
Andrew
What is the distance between the router and 📡 satellite(s)?
Is it the only desktop that has this problem? Try a different wired PC connected to the RBS?
Try Swapping RBS with each other to see if problem follows or remains at this one location.
Try channels 1 and 40.
Basements are not good places for the main RBR. Concrete and steel will be problematic.
Good Morning!
The satellites are on separate floors, but they're both 30+ feet from the router.
Unfortunately, I had no choice but to locate the router near the Verizon router in the basement where the Verizon service enters the house... I can't run a CAT 5 cable upstairs due to the basement located next to a slab foundation.
However, I am NOT having any wireless issues, backhaul status is always "Good." All WiFi connected devices perform well, i always get 200-300 Mbps down.
I did change the wireless channels to 1 and 40 per your guidance.
I have also updated the router and satellite firmware to the latest version.
I updated my Intel NIC drivers as well.
I also switched the satellites as you requested last time, same issues. Only with Ethernet connected devices.
What happens if you turn OFF one RBS and work with just the RBR and one RBS?
Is it only this one wired PC connected to the RBS that sees this issue. Can you try a different PC or laptop if you have one to compare?
What CAT# cable are you using between the RBS and the PC? CAT6 is recommended.
I am using a high quality CAT 5e cable, but I will change to CAT 6 once it arrives.
I have tested a laptop directly connected to the satellite, and have not experienced any of the same issues thus far.
Perhaps the onboard NIC for the motherboard is slowly beginning to fail on my desktop?
Thanks again!