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Forum Discussion

starluke's avatar
starluke
Tutor
Sep 20, 2022
Solved

One device connected to RBS750 getting no internet access, all other devices are fine

Hi Orbi comminuty,   I have 1 RBR 750 and 2 RBS750 setup in my home, the RBR was put upstairs and 2 RBS downstairs. All have been upgraded to the most recent firmware v4.6.9.11.   All of a sudden...
ekhalil's avatar
ekhalil
Master
Sep 20, 2022

What is the make and model or the ISP modem/router to which Orbi router is connected pelase?

  • starluke's avatar
    starluke
    Tutor
    Sep 20, 2022

    Hi Ekhalil, the modem is ARRIS CM8200B P2, directly connected to the RBR750 router.

    • ekhalil's avatar
      ekhalil
      Master
      Sep 20, 2022
      You said “On the router I can see my phone has no issue of getting its IP address. I tried to assign a static IP address to the phone but still getting no luck.”
      Which router do you mean? Orbi RBR?
      How did you assign static IP address, from the phone or using address reservation in Orbi?
      • starluke's avatar
        starluke
        Tutor
        Sep 20, 2022

        ekhalil Yes, I mean Orbi RBR.

         

        I tried to set the IP to static on my phone for this WIFI connection. I can see from the Orbi RBR's router management page that there is no IP conflicts between devices.