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One device connected to RBS750 getting no internet access, all other devices are fine
Hi Orbi comminuty, I have 1 RBR 750 and 2 RBS750 setup in my home, the RBR was put upstairs and 2 RBS downstairs. All have been upgraded to the most recent firmware v4.6.9.11. All of a sudden...
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Hi FURRYe38 , it is a double storey house, approx. 25SQ in total. I put one RBR upstairs next to the Modem, and two RBS downstairs. One RBS is in the study room and another on is in the living room on the other side of the house. I would say they all have more than 30 feet in distance. The RBS has no connection issues with the RBR as all my other devices (include mobile phone, laptop, iPad, camera, TV etc.) can access internet.
My phone (Huawei Mate 20 pro) has good internet connection when it's connected to the RBR upstairs. However when I moved downstairs, the phone switches its WIFI to the RBS and immediately it shows no internet connection. The Orbi app shows my two RBS loses connection with the RBR which I believe it's untrue as all my other devices have internet connection.
I will follow up your procedure to test it again. I will post the result here. Thanks.
- I think the issue that you have is caused by connectivity issues between router and the satellites.
When you check in the web GUI (orbilogin.com from any browser) under “Attached Devices” for your 2 satellites, do you see them connected on 2.4 or 5 GHz? Is the connection “Good”, “Weak”,….?
Do you have the possibility to get the satellites closer to the router?
