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bevvet's avatar
bevvet
Aspirant
Sep 28, 2024

Ongoing Frequent Disconnect Issue

Anyone here have a Netgear Orbi RBK 852 Unit… I experience seemingly frequent disconnects. Did you ever or do you ever experience this? What did you do to fix it? Im going crazy here. I’ve looked in the connection logs on the Orbi and it doesn’t show any and yet I think something is disconnecting because sometimes sites and apps will take longer to load than other times. Also, streaming loads slower at times. I feel it’s all connected to disconnects. I am noticing it not just with WiFi but Ethernet connections too.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 01, 2024

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 


    Does the front LED on the RBR turn on PINK when this happens?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

    Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channel configurations are currently set on the router?  
    Any Wifi Neighbors near by? If so, how many?

     

    MAC Address Randomizers:
    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, Traffic Meter.

    bevvet wrote:

    Anyone here have a Netgear Orbi RBK 852 Unit… I experience seemingly frequent disconnects. Did you ever or do you ever experience this? What did you do to fix it? Im going crazy here. I’ve looked in the connection logs on the Orbi and it doesn’t show any and yet I think something is disconnecting because sometimes sites and apps will take longer to load than other times. Also, streaming loads slower at times. I feel it’s all connected to disconnects. I am noticing it not just with WiFi but Ethernet connections too.