NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Aspirant

Dec 23, 2023

Or I AX6000 Tri-band mesh WiFi 6 router RBR850. Keeps losing the connection to the satellite Orbi.

I live in an old granary where the walls are very thick, and so I purchased a Orbi RBR850 with two satellites, which seem to work at first, but now all seems to keep disconnecting from the satellites...

Guru - Experienced User

Dec 23, 2023

How do you manage the system? (web browser or Orbi 'app'?

Both display the current firmware version.

Do the satellite reconnect automatically, or do you have to restart the system?

Towny
Aspirant
Dec 23, 2023
Hi
i have looked on the app and it says the Firmware version is V4.6.14.3, also tried a update and it says it is up to date. It tense to rectify itself, but on occasions, I have to reset the whole system.

I have done a back to factory settings and a reboot.

Thanks
- FURRYe38
  Guru - Experienced User
  Dec 24, 2023
  v7 is most current. Some may not see this in the Auto Updater so you'll need to manually update the RBS first then RBR lastly"
  
  https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR850-RBS850-Firmware-Version-7-2-6-21-Released/td-p/2333936/jump-to/first-unread-message
  - Towny
    Aspirant
    Dec 29, 2023
    Hi
    
    Thanks for the advice on how to update to V7 which I have done today, and I’ll see if that resolves my issue over the next few days.
    
    Thanks for your help