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bensanford's avatar
bensanford
Guide
Jul 21, 2021
Solved

Orbi - Wi-Fi signal not connected to Internet

I have an Orbi RBR750 with two RBS750 satellites, and updated the firmware to the lastest version yesterday.  Right now it is a stock router setup, broadcasting SSID on 2.4 GHz and 5 GHz Bands, as we...
  • bensanford's avatar
    bensanford
    Aug 28, 2021
    FURRYe38 wrote:

    Any progress on this? 

    bensanford wrote:

    I have an Orbi RBR750 with two RBS750 satellites, and updated the firmware to the lastest version yesterday.  Right now it is a stock router setup, broadcasting SSID on 2.4 GHz and 5 GHz Bands, as well as the guest network broadcasting that SSID.  I had just recently connected this in place of the Verizon supplied FIOS router (which I don't want to pay $15/month to rent, and that all appears to be working properly with the Orbi router - using MoCA to provide internet  to the Verizon Cable box, etc.

     

    I can connect laptops, and iPhones to the Orbi Wi-Fi guest network and that works fine, and they have an internet connection. According to the Orbi App, most everything is connecting to the 5 GHz signal.  Also, devices connected to the wired ports of the RBR750 also have an internet connection.  But - when I connect to the regular Wi-Fi signal instead of the guest network, the devices connect and show a strong signal, but give an error that there is no internet connection.  

     

    I was planning to potentially try to separate the SSID's for the two bands, but want to get this sorted out first.

     


    Thanks for the suggestion about turning off the Guest access.  This cleared up the issue with my primary Wi-Fi signal - The signal was present, devices could connect to it, but there was no internet connectivity present that the devices could see.  This issue was present with two different Windows 10 computers, and also with a relatively recent iPad Pro.

bensanford's avatar
bensanford
Guide
Aug 28, 2021
FURRYe38 wrote:

Any progress on this? 

bensanford wrote:

I have an Orbi RBR750 with two RBS750 satellites, and updated the firmware to the lastest version yesterday.  Right now it is a stock router setup, broadcasting SSID on 2.4 GHz and 5 GHz Bands, as well as the guest network broadcasting that SSID.  I had just recently connected this in place of the Verizon supplied FIOS router (which I don't want to pay $15/month to rent, and that all appears to be working properly with the Orbi router - using MoCA to provide internet  to the Verizon Cable box, etc.

 

I can connect laptops, and iPhones to the Orbi Wi-Fi guest network and that works fine, and they have an internet connection. According to the Orbi App, most everything is connecting to the 5 GHz signal.  Also, devices connected to the wired ports of the RBR750 also have an internet connection.  But - when I connect to the regular Wi-Fi signal instead of the guest network, the devices connect and show a strong signal, but give an error that there is no internet connection.  

 

I was planning to potentially try to separate the SSID's for the two bands, but want to get this sorted out first.

 


Thanks for the suggestion about turning off the Guest access.  This cleared up the issue with my primary Wi-Fi signal - The signal was present, devices could connect to it, but there was no internet connectivity present that the devices could see.  This issue was present with two different Windows 10 computers, and also with a relatively recent iPad Pro.