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ORBI + SAMSUNG TV + BT
After a factory re-boot recommended by on-line support, the problems disappeared only to return within a day or two, just as they had done before. They relate specifically—very specifically–to what a...
Zzio got in touch after my last (rather grumpy) message with some beta upgrades to the software. I downloaded and the Orbi system worked immediately. I waited three days, during which I tested all the apps systematically, and I am happy (ecstatic!) to report that it is working well, indeed incredibly well. So there you have it, after a month and maybe thirty hours of fault-finding, it works. Early adoption is often quite difficult, but not THIS difficult.
So thanks to ZZio for persisting when I did not. And thanks to all the others who contributed suggestions and support. The Community has been a great resource (technical and emotional).
It's difficult to be gracious about Netgear. Why the tech support team in India didn't seem to have the beta upgrade, I can't fathom. Ironically they asked me for a copy of V3.2.10.1. This has led me to question whether Netgear supports them appropriately.
Thanks to all who helped.
Thanks Chuck for getting in touch.
The ISP is British Telecom (BT), their Homehub service, which is a fibre to the home service. They typical provide a modem and a router. Their router works perfectly well within the system (including all the ancillary connections). It is supposed to run at 300 mb and does. I can substitute for the Orbi and everything on the TV works fine (except slower) and the wi-fi for telephone use is much less effective.
The modem is Echolife GPON Terminal (HG8110H-20) that delivers a telephone line (feeding an ageing Bang and Olufsen wireless telephone) and a port that feeds––via a short internet cable—the Orbi RBK852 Router.
Outputs from the Router are as follows:
By ethernet cable
to an iMac
to the Samsung television
to a NetGear switch (Nighthawk S8000)
And then from the Switch to:
An AppleTV (for driving speakers)
An Apple TV (for a second set of speakers)
To a Rako Bridge (this drives a wireless lighting and curtain control system in the appartment
The problems persist even without any cable outputs from the Orbi router.
Wirelessly we run two iPads and two iPhones. The Orbi has been really very effective in improving phone reception via Wi-Fi (4G reception is very poor here). We drive a Blink security camera wirelessly (currently not in use).
And there's the satellite Orbi, which appears to work perfectly well.
The Orbi is connected to the Internet via a login: PPPoE (a password is not used).
The TV is connected currently to the Orbi by Ethernet, but the problems are identical if it is connected by wi-fi. It's about 30ft away from the Orbi. This distance didn't prove to be an obstacle for the BT router.
All this sits in a 2500 sq ft appartment with concrete walls, but this is not a challenge to the Orbi if we can judge by the very good phone-wi-fi coverage.
The iPads and iPhones work with all the APPS: Netflix, ITV Hub, YouTube, BBC iPlayer, Apple TV, Curzon Home Cinema, Amazon Prime using the Orbi wireless.
After a re-set of the Orbi (and resetting the Moden) all the apps work well for about a day. Then Amazon Prime stops working, it gives error 5004 (which relates, I believe to authentication -- but the Samsung is a device recognized by the Prime). Then the Apple TV works but fails to recognize me as a user and all my account details have to be re-entered; before this loading is slow (so I can pick a movie) but then I pick a movie and it doesn't work (I don't get any error messages).
Is this enough detail? Naturally, happy to provide more. I'm intrigued to hear your views.
Great rundown!
The first thing I would do to make sure there is nothing askew inside the RBR850 is to do a proper and complete factory reset. Chances are you have already done this, but just to be sure make sure you do it by the numbers.
ekhalil -- seems like I remember a similar issue (with the RBR50) with authentication that by changing a value (via telnet) the RBR authenticated more often preventing disconnects or timeouts?
Hi Chuck
Yes, I have done a factory re-set. This led to a normalisation of service: All apps worked. However, within two days, services reverted to the same point as previously: Some apps worked and others did not.
By 'proper and complete' I assume you mean resetting the modem with total disconnection of power and inserting a paper clip into the underside of the Orbi for ten seconds (with the resulting flashing orange indicator, if my memory serves).
If you think it worthwhile to do it again, I'll happily try. This will revert to normal service and we'll have to wait a day or two before performance degrades again.
Appreciate the time you're taking on this.
I was re-reading your original post to zoom in on the specific problem... it appears (to me) that your BT internet
service needs to be authenticated more often than is being performed.
ekhalil may know of a method of resolving this.
I think the answer is in extending the lease time. Are you able to log onto the hubs; management pages and go to advance settings then Home Network > IP addresses and try changing the lease time to 21 days.