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ORBI + SAMSUNG TV + BT
After a factory re-boot recommended by on-line support, the problems disappeared only to return within a day or two, just as they had done before. They relate specifically—very specifically–to what a...
Zzio got in touch after my last (rather grumpy) message with some beta upgrades to the software. I downloaded and the Orbi system worked immediately. I waited three days, during which I tested all the apps systematically, and I am happy (ecstatic!) to report that it is working well, indeed incredibly well. So there you have it, after a month and maybe thirty hours of fault-finding, it works. Early adoption is often quite difficult, but not THIS difficult.
So thanks to ZZio for persisting when I did not. And thanks to all the others who contributed suggestions and support. The Community has been a great resource (technical and emotional).
It's difficult to be gracious about Netgear. Why the tech support team in India didn't seem to have the beta upgrade, I can't fathom. Ironically they asked me for a copy of V3.2.10.1. This has led me to question whether Netgear supports them appropriately.
Thanks to all who helped.
I think the answer is in extending the lease time. Are you able to log onto the hubs; management pages and go to advance settings then Home Network > IP addresses and try changing the lease time to 21 days.
Hi I'm not sure whether I've got to the right place. I've tried to follow your advice but have been unscuccessful.
Advanced > Internet Port > Connection Status in which the following data are given
| Connection Time | 21:27:36 |
| Connection Status | Connected |
| Negotiation | Success |
| Authentication | Success |
| IP Address | 86.185.165.114 |
| Subnet Mask | 255.255.255.255 |
I got to this location by taking instruction from the User Manual. It is the only place where the word 'lease' appears in the Manual but there it suggests that under Connection Status the following should also appear (but it does not).
QUOTE
Default Gateway. The IP address for the default gateway that the router communicates with.
DHCP Server. The IP address for the Dynamic Host Configuration Protocol server that provides the TCP/IP configuration for all the computers that are connected to the router.
DNS Server. The IP address of the Domain Name Service server that provides translation of network names to IP addresses.
Lease Obtained. The date and time when the lease was obtained.
Lease Expires. The date and time that the lease expires.
END QUOTE
On this basis, I can't follow your advice. Of course it may well be that what appears in Connection Status is conditional on some other setting, but I haven't been able find reference to it.
I hope I'm not being a bit dim, but I'm a bit stuck now to know how to follow your advice.
What does the lease time appear to be? (e.g. does it conform to when you t hink you will loose connectivity again?)
Hi
I think our messages must have crossed. The Connection Staus page made no mention of 'lease'. Nor can I find it anywhere else (in either the User Manual or the web pages)
Chuck_M wrote:What does the lease time appear to be? (e.g. does it conform to when you t hink you will loose connectivity again?)
Here is a good article about lease time... we have to figure out how -- on the Orbi AX -- to reduce the Lease time....
https://lazyadmin.nl/home-network/dhcp-lease-time/
I am pretty sure there is a simple way to do that through Telnet into the Orbi. Chances are you want to set it to a value of like 8 hours.
I was hoping some of the pros on here would jump in and tell how to do that.
Hi Chuck
Once more, thanks for this.
I will be away for a few days in connection with my work so maybe in the meantime something may come through. I will read the article also.
Much appreciate your continuing interest.
In the meantime just to say that Siriole is a word made up of two Welsh words: 'siriol' (which means 'serene') and 'lle' (which means 'place), so 'serene place' ..... I hope we're on the way there!
Hi,
I have the same problem with ORBI AX RBK850,
If is configured in PPPOE mode, all the streaming app just on the TV won't load, on mobile phone and PC is fine.
Now is configured in Bridge mode with the ISP router is provided by Vodafone, and is working fine.
I really would like the be albe to configure in PPPOE since I don't need the other router from ISP
I would make contact with NG support to let them know what your seeing with your ISP service. Ask the ISP if there router is required with there services or not.
You can try this, use the RBR in router mode, no PPPOE, and get the IP address from the ISP router and input this IP address into the DMZ or IP Pass-thru on the ISP router to see if t his helps any.
zzio wrote:Hi,
I have the same problem with ORBI AX RBK850,
If is configured in PPPOE mode, all the streaming app just on the TV won't load, on mobile phone and PC is fine.
Now is configured in Bridge mode with the ISP router is provided by Vodafone, and is working fine.
I really would like the be albe to configure in PPPOE since I don't need the other router from ISP
Since my attempt to modify the lease time—I'm still not convinced it has worked—there has been a gradual improvement (so maybe something did happen). I can occasionally download Amazon Prime, and Netflix is largely trouble free though like iPlayer the downloading time (or more properly the start-up time) of any action is sometimes very slow and the apps's display of choices is very slow to load (remembering that the television is linked by Ethernet cable to the Orbi). I seem to be in a no-man's-land of what to do next. I guess what would be useful is a Netgear-supported method of changing the lease time. I'm coming around to the view that Netgear don't have here yet a consumer product—yes, it looks like one, but no ordinary-joe/jane should buy one of these, it seems altogether too much in need of technical competence to make it work. Maybe Netgear will do something!??
Glad to hear someone with a similar problem. 'Bridge' mode is not really what I paid £700 for, really. I guess we share the view that Netgear needs to provide us with a product that doesn't require so much technical know-how and successive lash-ups before it works!
If you think NG should help or change something, please make contact with NG support.
Siriole wrote:Since my attempt to modify the lease time—I'm still not convinced it has worked—there has been a gradual improvement (so maybe something did happen). I can occasionally download Amazon Prime, and Netflix is largely trouble free though like iPlayer the downloading time (or more properly the start-up time) of any action is sometimes very slow and the apps's display of choices is very slow to load (remembering that the television is linked by Ethernet cable to the Orbi). I seem to be in a no-man's-land of what to do next. I guess what would be useful is a Netgear-supported method of changing the lease time. I'm coming around to the view that Netgear don't have here yet a consumer product—yes, it looks like one, but no ordinary-joe/jane should buy one of these, it seems altogether too much in need of technical competence to make it work. Maybe Netgear will do something!??
I solved the issue!
with a new firmware provided from Netgear engineer, I can set up as PPPOE and everything is working perfectly
Dear FURRYe38
Thanks for this suggestion; I'll take it up and see how I get on.
Thanks for your interest.
Let us know how it goes.
In the event the firmware 'upgrade' was a downgrade to V3.2.8.5.
We tested the television system before the change and after the change. Nothing was different; exacly the same problems were evident: Can't upload Amazon Prime, can load Apple TV but it takes forever to download a movie from my library (or any other movie for that matter). Other applications work (Netflix, Curzon Cinema, iPlayer (BBC)--but slowly, Netflix).
I've decided to 'throw in the towel' and seek a refund from my devices. I think I have acted in good faith to get the devices work--the product doesn't seem ready for market.
Thanks folks out there for all your interest and advice. I've spent a month working hard on a remedy for this. I am going to return to my cheap ISP's router and forgo extraordinary wireless performance for the sake of having a good internet connection.
Zzio got in touch after my last (rather grumpy) message with some beta upgrades to the software. I downloaded and the Orbi system worked immediately. I waited three days, during which I tested all the apps systematically, and I am happy (ecstatic!) to report that it is working well, indeed incredibly well. So there you have it, after a month and maybe thirty hours of fault-finding, it works. Early adoption is often quite difficult, but not THIS difficult.
So thanks to ZZio for persisting when I did not. And thanks to all the others who contributed suggestions and support. The Community has been a great resource (technical and emotional).
It's difficult to be gracious about Netgear. Why the tech support team in India didn't seem to have the beta upgrade, I can't fathom. Ironically they asked me for a copy of V3.2.10.1. This has led me to question whether Netgear supports them appropriately.
Thanks to all who helped.
Well well, I guess at least someone did help you out. You might try and contact NG again next time anything like this happens to see if a beta can be made avaialble. Depending upon problem. :smileyfrustrated:
Shouldn't be posting beta FW updates in forums, what may work for others may break something else for another. However, hopefully it makes things better for all.
Enjoy now. :smileywink:Thanks for this beta firmware!!! It has fixed all my problems, finally :)
Glad this has worked for you, but It's Zzio who we should be thanking!
True :) Thanks Zzio! :D
- I see only one problem: I have 1 router and 4 satellites. 3 satellites are connected by the cable directly to the Orbi router and 4th one is connected to the switch (which is connected to the Orbi router). When I move around the house I only have problem with the one satellite that’s connected to the switch - my iPhone disconnects sometimes. So my question is: should all 4 satellites be connected to Orbi router directly or all should all 4 be plugged in to switch and then to Orbi router? Or it’s not a problem and some of them can be plugged in to router and some to switch?:)
Direct wold be preferred.
What is the Mfr and model# of this swtich? There are known issues with Orbi and some swtiches...
