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ORBI + SAMSUNG TV + BT
After a factory re-boot recommended by on-line support, the problems disappeared only to return within a day or two, just as they had done before. They relate specifically—very specifically–to what a...
Zzio got in touch after my last (rather grumpy) message with some beta upgrades to the software. I downloaded and the Orbi system worked immediately. I waited three days, during which I tested all the apps systematically, and I am happy (ecstatic!) to report that it is working well, indeed incredibly well. So there you have it, after a month and maybe thirty hours of fault-finding, it works. Early adoption is often quite difficult, but not THIS difficult.
So thanks to ZZio for persisting when I did not. And thanks to all the others who contributed suggestions and support. The Community has been a great resource (technical and emotional).
It's difficult to be gracious about Netgear. Why the tech support team in India didn't seem to have the beta upgrade, I can't fathom. Ironically they asked me for a copy of V3.2.10.1. This has led me to question whether Netgear supports them appropriately.
Thanks to all who helped.
Hi,
I have the same problem with ORBI AX RBK850,
If is configured in PPPOE mode, all the streaming app just on the TV won't load, on mobile phone and PC is fine.
Now is configured in Bridge mode with the ISP router is provided by Vodafone, and is working fine.
I really would like the be albe to configure in PPPOE since I don't need the other router from ISP
Glad to hear someone with a similar problem. 'Bridge' mode is not really what I paid £700 for, really. I guess we share the view that Netgear needs to provide us with a product that doesn't require so much technical know-how and successive lash-ups before it works!