NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ORBI + SAMSUNG TV + BT
After a factory re-boot recommended by on-line support, the problems disappeared only to return within a day or two, just as they had done before. They relate specifically—very specifically–to what a...
Zzio got in touch after my last (rather grumpy) message with some beta upgrades to the software. I downloaded and the Orbi system worked immediately. I waited three days, during which I tested all the apps systematically, and I am happy (ecstatic!) to report that it is working well, indeed incredibly well. So there you have it, after a month and maybe thirty hours of fault-finding, it works. Early adoption is often quite difficult, but not THIS difficult.
So thanks to ZZio for persisting when I did not. And thanks to all the others who contributed suggestions and support. The Community has been a great resource (technical and emotional).
It's difficult to be gracious about Netgear. Why the tech support team in India didn't seem to have the beta upgrade, I can't fathom. Ironically they asked me for a copy of V3.2.10.1. This has led me to question whether Netgear supports them appropriately.
Thanks to all who helped.
In the event the firmware 'upgrade' was a downgrade to V3.2.8.5.
We tested the television system before the change and after the change. Nothing was different; exacly the same problems were evident: Can't upload Amazon Prime, can load Apple TV but it takes forever to download a movie from my library (or any other movie for that matter). Other applications work (Netflix, Curzon Cinema, iPlayer (BBC)--but slowly, Netflix).
I've decided to 'throw in the towel' and seek a refund from my devices. I think I have acted in good faith to get the devices work--the product doesn't seem ready for market.
Thanks folks out there for all your interest and advice. I've spent a month working hard on a remedy for this. I am going to return to my cheap ISP's router and forgo extraordinary wireless performance for the sake of having a good internet connection.
Would have been intereseting to see if the FW that zzio got from NG support would have solved this issue.
Oh well. We understand.
Good Luck.
Zzio got in touch after my last (rather grumpy) message with some beta upgrades to the software. I downloaded and the Orbi system worked immediately. I waited three days, during which I tested all the apps systematically, and I am happy (ecstatic!) to report that it is working well, indeed incredibly well. So there you have it, after a month and maybe thirty hours of fault-finding, it works. Early adoption is often quite difficult, but not THIS difficult.
So thanks to ZZio for persisting when I did not. And thanks to all the others who contributed suggestions and support. The Community has been a great resource (technical and emotional).
It's difficult to be gracious about Netgear. Why the tech support team in India didn't seem to have the beta upgrade, I can't fathom. Ironically they asked me for a copy of V3.2.10.1. This has led me to question whether Netgear supports them appropriately.
Thanks to all who helped.
Well well, I guess at least someone did help you out. You might try and contact NG again next time anything like this happens to see if a beta can be made avaialble. Depending upon problem. :smileyfrustrated:
Shouldn't be posting beta FW updates in forums, what may work for others may break something else for another. However, hopefully it makes things better for all.
Enjoy now. :smileywink:Thanks for this beta firmware!!! It has fixed all my problems, finally :)
Glad this has worked for you, but It's Zzio who we should be thanking!
True :) Thanks Zzio! :D
- I see only one problem: I have 1 router and 4 satellites. 3 satellites are connected by the cable directly to the Orbi router and 4th one is connected to the switch (which is connected to the Orbi router). When I move around the house I only have problem with the one satellite that’s connected to the switch - my iPhone disconnects sometimes. So my question is: should all 4 satellites be connected to Orbi router directly or all should all 4 be plugged in to switch and then to Orbi router? Or it’s not a problem and some of them can be plugged in to router and some to switch?:)
Direct wold be preferred.
What is the Mfr and model# of this swtich? There are known issues with Orbi and some swtiches...