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Forum Discussion
Orbi 350 keeps dropping off
I have a couple of questions. 1) We've noticed several weeks ago that the mesh (2 satellites) have been dropping off several times either from the app or from my hub's (Windows) computer. I'm on a ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
What mobile device are you using? For Apple check these out:
- Firmware version: V4.4.0.10 2.10.63
Mobile app version 2.18.1.3
Modem: NF1BACV Slingshot
Sq ft: 1,722 (2 storey home, not open plan)
Distance b/w satellite: yes over 30ft
Channels: auto
Wi-Fi neighbours: yes. Tested on iPhone, can see 1 other network. Wi-Fi scanner can see about 9
No. Have not done a power sequence. Will try.
Devices: iPhone 13, iPhone 11, iMac 2015 and MacBook
Also, is it normal that you can only see the internet and router icon on the network map?You might want to bring the RBS closer to the RBR. Try at 30 feet or just a bit under?
Orbi app should the RBR and any connected RBS.