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Forum Discussion

TherJ's avatar
TherJ
Aspirant
Nov 27, 2021

Orbi 350: Wired connection cannot access internet. Wifi works

I have an Orbi RBR 350. The wifi works well however, the wired connections do not work.    When I connect a laptop via ethernet to the router, it shows up as 'connected to the internet via ethernet...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 27, 2021

And both laptops have there networking settings set for obtain IP addressing automatically? 

Do these laptops work ok with being wireless? 

Be sure to swap LAN cables with a good working cable. CAT6 is commended. 

  • TherJ's avatar
    TherJ
    Aspirant
    Nov 28, 2021
    IP assignment = automatic (DHCP)

    Laptops work fine when using wireless connection to router

    I can ping sites via Ethernet. No dataloss.

    Swapped cables.
    • TherJ's avatar
      TherJ
      Aspirant
      Nov 28, 2021
      Data cables are Cat 5e
      • TherJ's avatar
        TherJ
        Aspirant
        Nov 28, 2021

        I tried a different router and the wired connection works fine so it must be an issue with the Orbi router.