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Forum Discussion

TherJ's avatar
TherJ
Aspirant
Nov 27, 2021

Orbi 350: Wired connection cannot access internet. Wifi works

I have an Orbi RBR 350. The wifi works well however, the wired connections do not work.    When I connect a laptop via ethernet to the router, it shows up as 'connected to the internet via ethernet...
TherJ's avatar
TherJ
Aspirant
Nov 28, 2021
IP assignment = automatic (DHCP)

Laptops work fine when using wireless connection to router

I can ping sites via Ethernet. No dataloss.

Swapped cables.
TherJ's avatar
TherJ
Aspirant
Nov 28, 2021
Data cables are Cat 5e
  • TherJ's avatar
    TherJ
    Aspirant
    Nov 28, 2021

    I tried a different router and the wired connection works fine so it must be an issue with the Orbi router. 

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 28, 2021

      I commend you contact NG support and ask for help and information regarding this. Ask about an RMA. Seems that the RBR maybe faulty and needs replaced. Seems to be a known issue. Work around for now is to use AP mode with a different router.