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Orbi 6e cannot connect to Starlink
Well I wasn't able to get the Orbi 960 to get an Internet connection with Starlink V2, using the Starlink Ethernet adapter, so have filed a trouble ticket with Netgear. The unit is getting an IP addr...
- I just purchased the orbi 6e and tried to get ot to work with my starlink gen2 and had the same exact issue. After spending three nights on the phone with netgear tech support for 3-4 hours each time and them escalating it then escalating it again to their engineering department I was given no time frame for a fix. After much research online and trying everything I could find I decided to try a netgear gs108t switch. I plugged the switch in directly from the starlink ethernet adapter then the orbi 6e into that and it works perfect. Netgear definitely has an issue with the orbi working with starlink directly but this was the only work around I could get to work.
To add further details to my previous reply for the Orbi 960 (AXE110000) Router, I was able to get a direct laptop connection to the Ethernet adapter working with the Starlink V2, so I know that Starlink is giving an IP address 192.168.1.158 to the laptop that allows it to connect to the Internet.
The problem is when I hook up the Orbi.
I have tried connecting it with a static address tied to 192.168.1.158, as well as a dynamic address set by Starlink. I have also experimented with Get DNS automatically from the ISP vs. using the Google DNS of 8.8.8.8 and 8.8.8.4. Also, tried using the Starlink MAC address (as well as my laptop's) instead of the default MAC address, all to no avail.
Under guided instruction from Netgear Tech support, did a hard reset of the Orbi Router with a paper clip, then disconnected power from both Starlink and Orbi, and then repowered on Starlink to make sure it was connected to Internet via Starlink's built in Wifi, and then repowered up Orbi in each one of those configurations above, using dynamic IP mode and in Router mode. Nada.
Also tried static configuration of IP addresses, under "Advance Home" screen on the orbilogin.net page to the Orbi unit, I see that the IP address for the Orbi "Router Information" is 10.0.0.1, and the IP address for the Orbi "Internet Port" for static configuration is 192.168.1.158 with IP subnet mask of 255.255.255.255 and DNS 8.8.8.8 and 8.8.8.4.
Similar results for dynamic IP configuration with the Orbi, no Internet (and the red light lights up under the Orbi after boot).
Note here is the successful laptop connection directly to the Ethernet adapter on Starlink (eg No Orbi in the looop): using ipconfig from Windows 10 cmd window:
IPv4 Address 192.168.1.158
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
WIndows Network Profile also shows that DNS was Automatic (DHCP) Automatic IP assignment, and IP address is 192.168.1.158 and IPv4 DNS server. As 192.168.1.1 with subnet mask 255.255.255.0
The above set up with the laptop works perfectly with Starlink Ethernet.
Also have tried putting the Orbi in "Access Point" mode, with the same results, no Internet.
If anybody has any ideas of how to configure the Orbi differently so that it works with the Starlink V2, I'm all ears!
Netgear Tech support has promised a callback with their elite Tier 2 tech support engineers as they themselves are stumped.
As mentioned before, if I connect the Orbi to a Comcast/Infinity cable modem, there are no issues, and I even downloaded and installed the latest Firmware for the Orbi, and it connects perfectly to the Internet.
So don't believe there's a hardware issue, am pretty certain it's configuration issue with Orbi and the Starlink V2.
Caprice24 wrote:Also tried static configuration of IP addresses, under "Advance Home" screen on the orbilogin.net page to the Orbi unit, I see that the IP address for the Orbi "Router Information" is 10.0.0.1, and the IP address for the Orbi "Internet Port" for static configuration is 192.168.1.158 with IP subnet mask of 255.255.255.255 and DNS 8.8.8.8 and 8.8.8.4.
Similar results for dynamic IP configuration with the Orbi, no Internet (and the red light lights up under the Orbi after boot).
Note here is the successful laptop connection directly to the Ethernet adapter on Starlink (eg No Orbi in the looop): using ipconfig from Windows 10 cmd window:
IPv4 Address 192.168.1.158
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
WIndows Network Profile also shows that DNS was Automatic (DHCP) Automatic IP assignment, and IP address is 192.168.1.158 and IPv4 DNS server. As 192.168.1.1 with subnet mask 255.255.255.0
The Orbi seems to be getting its IP address but the internet access to connected devices doesn't work -- That's the only issue, right? One thing I see is that the subnet mask is different for the Orbi vs. what your PC has, so suggest trying 255.255.255.0. For my Orbi AXE + Comcast the subnet mask is 255.255.248.0.
One test from your PC connected to Orbi connected to Starlink is to try tracert 8.8.8.8 and see where it goes. On my Windows PC + Orbi + Comcast I see the following (going through my Orbi at 192.168.1.1 to 96.120.89.157, which a google search says belongs to Comcast):
C:\Users\mikey>tracert 8.8.8.8
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 24 ms 3 ms 9 ms 192.168.1.1
2 19 ms 17 ms 19 ms 96.120.89.157
3 17 ms 21 ms 14 ms 96.110.179.13
4 23 ms 12 ms 20 ms po-2-rur01.sffolsom.ca.sfba.comcast.net [69.139.198.5]
5 20 ms 18 ms 46 ms be-209-rar01.santaclara.ca.sfba.comcast.net [68.85.57.241]
6 24 ms 184 ms 16 ms be-299-ar01.santaclara.ca.sfba.comcast.net [68.86.143.93]
7 33 ms 120 ms 92 ms 96.112.146.22
8 34 ms 23 ms 17 ms 142.251.70.37
9 24 ms 17 ms 22 ms 142.251.65.127
10 22 ms 23 ms 18 ms dns.google [8.8.8.8]