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Orbi 6e cannot connect to Starlink
Well I wasn't able to get the Orbi 960 to get an Internet connection with Starlink V2, using the Starlink Ethernet adapter, so have filed a trouble ticket with Netgear. The unit is getting an IP addr...
- I just purchased the orbi 6e and tried to get ot to work with my starlink gen2 and had the same exact issue. After spending three nights on the phone with netgear tech support for 3-4 hours each time and them escalating it then escalating it again to their engineering department I was given no time frame for a fix. After much research online and trying everything I could find I decided to try a netgear gs108t switch. I plugged the switch in directly from the starlink ethernet adapter then the orbi 6e into that and it works perfect. Netgear definitely has an issue with the orbi working with starlink directly but this was the only work around I could get to work.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/000061277/Which-features-are-disabled-on-my-Orbi-router-when-it-is-set-to-AP-Mode
Try option #2 first...
https://community.netgear.com/t5/Orbi/RBR50-with-StarLink/m-p/2190141
Caprice24 wrote:
Well I wasn't able to get the Orbi 960 to get an Internet connection with Starlink V2, using the Starlink Ethernet adapter, so have filed a trouble ticket with Netgear. The unit is getting an IP address from the Starlink, as I have set up the Dynamic IP address option, and I spent 3 hours with them on the phone. They were helpful but not able to resolve the issue. They admit this is foreign territory to them, and they are escalating to tier 2 support.
It may just be a configuration issue, but as we are seeing more people sign up for Starlink service now that is being rolled out in major metropolitan areas, such as the SF Bay Area and Silicon Valley, it will behoove Netgear to issue some kind of FW patch to address this Starlink setup issue.
Likely if it is affecting me, it will affect others. It should be plug and play, or have some kind of wizard that would detect Starlink hardware, and then make the appropriate setup changes.
I have the Starlink V2 (rectangular version 2) system, and recently installed the Starlink Ethernet adapter, which allows one to connect devices up directly to the Starlink router.
I have the Orbi 6e quad band mesh system (AXE110000), and have tried without luck to connect to the Starlink via their Ethernet adapter. I have also tried turning on the Orbi's AP mode as well as the normal default router mode, and have also tried changing the DNS server to be 8.8.8.8 but too didn't work. Of course, power cycling both Starlink and Orbi's (all three of them) and disconnecting/reconnecting cables and re-power cycling was tried.Has anyone been able to get Starlink V.2 (rectangular dishy) to connect to the Orbi 6e? If so, please publish your steps to make this work.
Note that I was able to to install the Orbi system and get it to work with my Xfinity Cable modem service and install the latest updates/patches from Netgear, as well as access the Internet fine.
The problem is just doesn't seem to want to obtain a valid IP address from the Starlink Wifi V2 and access the Internet.Thanks,
Nick
This RBRE960 owner seems to have it working with Starlink; https://www.reddit.com/r/Starlink/comments/t246sd/netgear_orbi_router/. There are a lot of other reddit posts about Orbis, some saying it can take a long time for the Orbi to acquire an IP address.
I'm surprised that you could not get AP mode to work. Assuming you can plug a wired PC into the Starlink equipment, get an IP via DHCP and access the Internet then the Orbi base router should be able to do exactly the same thing. Is it unable to acquire an IP via DHCP plugged into the same ethernet port as a test PC?
Hi Mikey Mikey94025 ,
Yes, the laptop connection Ethernet to Starlink V2. works just fine.
Here's a picture of the IP address with ipconfig cmd being run in Windows 11 Cmd line, followed by tracert to Google's DNS 8.8.8.8
Web pages load fine from the laptop directly connected to Starlink Ethernet
The problems begin when I insert Orbi into the loop.
When using Dynamic IP and regardless of whether I select Google DNS 8.8.8.8 or not, I don't get full access to the Internet through the Orbi. However ping works fine through the Orbi to Starlink, but not with network translation of websites, eg only IP addresses work, not for example www.yahoo.com.
Tracert does not work at all with IP addresses through the Orbi.
Here you can see ipconfig on Windows shows Orbi is giving my laptop an address of 172.16.0.2 and the gateway for Orbi is 172.16.0.1. And Tracert doesn't work.Static IP configuration makes no difference on Orbi, still the same issue.
Your suspension may be correct. When I setup my Orbi it recognized that Starlink was using it's default address range and Orbi switched to 10.0.0.0/24. Possibly you need to manually update Orbi to use another range if not occurring automatically.
