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Orbi 6E Router RBRE960 only shows error on Access Control page
Just replaced my RBR50/RBS50 setup with a RBRE960/RBSE960 setup. Things worked pretty well. I did everything step by step over something like 6 hours, bringing my switches and devices online in secti...
Sorry it took so long to respond. FURRYe38 asked me yesterday to take a look at this, but I was caught up in some other stuff and couldn't get to it until this morning.
So, it appears doing your reserved addresses were done correctly. Even updating the device names seemed to be done correctly.
I do not think the number of entries is an issue - I have 29 devices with reserved addresses. The only difference between how I did it and how you did it is I selected and updated them AFTER they were on the network. But, then again, I used the same SSID as my prior router so they all automatically connected when I hooked up the 9xx series Orbi.
The one BIG difference I see - is that when I pull up the Access Control Tab, is that at the top of my Access Control Page - it says "To use access control, please use the Orbi App". I am sure that is in hopes that people will use Armor/SPC for access control. I personally don't use the Access Control but then again, I'm out in the country and pretty insulated/isolated from lots of internet traffic. But I do believe all of the Access Control functionality has been moved over to SPC.
I have seen in the past (not on the 9xx series) where people have updated the Device Name/Location on the attached devices page - and putting in special characters or too many lines of data has corrupted other screens that is trying to display device information. All of this data is stored internally on the router and if something gets out of alignment, other things get out of whack.
You might want to take a look again at your attached devices page - see if there any any special characters or extra long lines of data and modify it and see if that helps.
Since the devices were never before seen to the brand-new router by the time I created the reservation table, that actually worked much better than when I did it on RBR50 2.5 years ago after everything was already on DHCP, and I added them one by one. That was quite miserable. This time, once the devices came online, they already were assigned by the router the reserved IPs and the name I had entered into the reservation table. No problems, no IP conflicts, no reboots/resets etc. And, right afterwards, the Access Control page was showing fine. Sometime afterwards, as I was editing other devices' auto-created type/brand/name data, the page went down.
I certainly hope this can be helped without me wasting another whole day and kicking everyone at home out of the network which usually translates into them leaving home. There are only so many times I can do that... 🙂
TC_in_Montana , can you please please please help? All the info you'll need is in this lengthy thread...
Tuna
Sorry it took so long to respond. FURRYe38 asked me yesterday to take a look at this, but I was caught up in some other stuff and couldn't get to it until this morning.
So, it appears doing your reserved addresses were done correctly. Even updating the device names seemed to be done correctly.
I do not think the number of entries is an issue - I have 29 devices with reserved addresses. The only difference between how I did it and how you did it is I selected and updated them AFTER they were on the network. But, then again, I used the same SSID as my prior router so they all automatically connected when I hooked up the 9xx series Orbi.
The one BIG difference I see - is that when I pull up the Access Control Tab, is that at the top of my Access Control Page - it says "To use access control, please use the Orbi App". I am sure that is in hopes that people will use Armor/SPC for access control. I personally don't use the Access Control but then again, I'm out in the country and pretty insulated/isolated from lots of internet traffic. But I do believe all of the Access Control functionality has been moved over to SPC.
I have seen in the past (not on the 9xx series) where people have updated the Device Name/Location on the attached devices page - and putting in special characters or too many lines of data has corrupted other screens that is trying to display device information. All of this data is stored internally on the router and if something gets out of alignment, other things get out of whack.
You might want to take a look again at your attached devices page - see if there any any special characters or extra long lines of data and modify it and see if that helps.
TC_in_Montana Thank you!!!
TC_in_Montana wrote:I have seen in the past (not on the 9xx series) where people have updated the Device Name/Location on the attached devices page - and putting in special characters or too many lines of data has corrupted other screens that is trying to display device information. All of this data is stored internally on the router and if something gets out of alignment, other things get out of whack.
You might want to take a look again at your attached devices page - see if there any any special characters or extra long lines of data and modify it and see if that helps.
THIS seems to have been the culprit! To the naked eye, there were absolutely no special characters whatsoever. But I still went into my Attached Devices, and reedited the Model & Name text fields for most devices that felt too long to be shorter. In one or two, I noticed that there was an extra space at the end of the Model or Name. So, I removed them. Also made some of them shorter. And, voila! The Access Control page started working again! Boom!!! 🎉
Thank you so much! Now we know. Either it was those extra spaces at the end of a Model or Brand confused some internal router memory, or some of those seemingly innocent space characters were something else as I copy/pasted them from my RBR50 text dumps of its admin pages, or their length was the problem in a way it wasn't for RBR50. Who knows? I have the backup CFG before this got working again, in case anyone is interested in taking a look to fix it in the next FW drop.
Tuna
PS1: You said ". . . when I pull up the Access Control Tab, is that at the top of my Access Control Page - it says "To use access control, please use the Orbi App"." I don't see that. Instead, there is a blue box that looks like an advertising and says "Get security alerts and manage from anywhere with the Orbi App. LEARN MORE". Interesting. I'd rather manage things on the router directly via its admin pages. The app isn't for "pro use", really.
PS2: I had also mentioned in my original post that there seems to be a ghost device listed as disconnected by the ORBI app that I cannot delete using the app, resulting an error. Interestingly, even after getting the Access Control page working, that ghost device entry is still shown in the app, still produces an error when attempting to remove it, however neither the name nor the MAC listed in the app are listed on the Access Control page. So, the router still has a corrupt entry in its memory that the admin webpage skips over but the ORBI app doesn't. Again, if anyone wants to debug & fix this in the next FW or app, I am here to help.
tuna_ertemalp wrote:
PS2: I had also mentioned in my original post that there seems to be a ghost device listed as disconnected by the ORBI app that I cannot delete using the app, resulting an error. Interestingly, even after getting the Access Control page working, that ghost device entry is still shown in the app, still produces an error when attempting to remove it, however neither the name nor the MAC listed in the app are listed on the Access Control page. So, the router still has a corrupt entry in its memory that the admin webpage skips over but the ORBI app doesn't. Again, if anyone wants to debug & fix this in the next FW or app, I am here to help. < Can you post a screen capture of this please?
Could be that the app is just caching the device list. Try clearing the app's data in settings and see if the problem persists.
Glad I could help. It's amazing what sticks in my brain sometimes (this was somewhere amidst the cobwebs).
A great memory can be both a blessing and a curse.
My ORBI app on iPhone is the latest 2.15.1.2, and under that app's Settings menu, I don't see the option to clear the cached info. All I see are Router/Wifi/IoT/Guest Settings along with Security, and Anywhere Access. None of those six submenus have anything to clear the cache either. Did I understand your suggestion wrong? Or am I just being old & blind?
Tuna
TC_in_Montana wrote:A great memory can be both a blessing and a curse.
Certainly a blessing right now... 😂🙏
I'm an Android guy, but I do have an old iPad hanging around. The application storage settings are under the General menu, iPad (iPhone?) Storage. Scroll down until you see the Orbi app. The only choices I see are "Offload App" and "Delete App," though. I guess you'd try the first, and if that doesn't do anything, delete and reinstall the app.
On Android there are distinct "Clear Cache" and "Clear Data" options per application which often fix things like this.
Thank you! I will give a try to the uninstall/install later. The rest of my Fri awaits me... 🤣
