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Forum Discussion

vics-orbi's avatar
vics-orbi
Tutor
Sep 26, 2021

Orbi-752 does not auto renew WAN IP after lost connection

Hi, I have a new Orbi-752 which is connected to CenturyLink fiber (no PPPoE) using DHCP. It seems that every so often CenturyLink WAN IP needs to get renewed and I lose internet connection. The only...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 26, 2021

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Ensure your using a good quality LAN cable between the modem and RBR. CAT6 is recommended. 

 

  • vics-orbi's avatar
    vics-orbi
    Tutor
    Sep 26, 2021

    I have the NG router connected directly to the Modem/ONT with a cat 6, 1 foot length cable. I tried different cables same result.
    The Modem/ONT:
    Calix GigaPoint
    Model: 100-04255 10

    Thanks

    • vics-orbi's avatar
      vics-orbi
      Tutor
      Oct 01, 2021

      Does anyone have any suggestions ?
      The pattern that I am observing is that when the public IP lease renews, the Orbi Router does not refresh which causes the lost of internet.
      Maybe a bug in the firmware ?

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 01, 2021

        Would be something that NG would need to collect debug logs and review. 

        router ip/debug.htm. 

        Enable WAN/LAN capture as well and save the logs off when this happens and send to NG support. 

        Open a support ticket. 

        Blanca_O DarrenM